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A highly experienced Operations Director with a successful track record of delivering complex accounts, projects and contracts on behalf of internationally recognised brands. A proven leader with excellent communication and people development skills and a natural ability to build instant rapport with clients and customers, I have driven performance centred on key customer experience metrics, which include Net Promoter Score (NPS) and additional KPIs. With a continual focus on the provision of a value-driven service, I have implemented cost effective budgeting, resourcing and project planning programmes which have led to long-standing relationships with clients.
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General ManagerDovida IrelandIreland
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General ManagerHome Instead Ireland Oct 2023 - PresentCounty Dublin, Ireland -
Founder & DirectorHome Care Matters Mar 2023 - Oct 2023County Dublin, Ireland
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Chief Operating OfficerMde Installations Jun 2022 - Mar 2023Monaghan -
Head Of Planned And ReactiveSecto Services Limited Feb 2021 - Jun 2022Dublin, County Dublin, Ireland -
Founder And DirectorHome Care Matters Apr 2020 - Feb 2021County Dublin, IrelandHome Care Services
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Divisional Operations Director Sky Ireland & Northern IrelandActavo Aug 2016 - Mar 2020County Dublin, IrelandSky Contract Republic of Ireland & Northern Ireland at Actavo
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Operations Manager Northern IrelandActavo Jun 2011 - Aug 2016Dublin/Ireland
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Residential Market ManagerGypsum Industries Jan 2008 - Apr 2010Dublin, County Dublin, IrelandMain Responsibilities:Present to senior management and group management on strategy for residential business.Member of New Product Development Committee (NPD)Project leader for different new product launches.Assigned to team to investigate possibility of offering recycling service to customers.Prepare quarterly reports for plasterboard usage and penetration per dwelling for group.Develop full quantified knowledge of market data for different segments and products.Document knowledge of competitor's offerings in relation to products and services.Develop knowledge of all stakeholders involved in residential business.Opportunities quantified in broad terms for products for new residential and repair, maintenance & improvement (RMI) markets.Develop positioning and marketing mix specific to residential business.Advise on communications approach for residential business to senior management.Ensure ability to support specifiers put in place for residential business.Develop understanding of end-users and advise on strategy for reaching these groups of customers.Develop approach for product/system offering for targeted part of building.Advise on approach on increasing metal penetration into residential dwellings.Prepare metal budget and present to senior management.Responsibility for bag design, material safety data sheets (MSDS), advertising, trademark registration, public relations and brochure development (In relation to own projects
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Key Account Sales ManagerChubb Ireland Apr 2003 - Dec 2007Dublin, County Dublin, IrelandMain Responsibilities:Achieved and exceeded ambitious targets for sales and market infiltration through effective networking resulting in the significant growth of this operation in a short period of time.Successfully serviced major accounts which required building and maintaining a professional relationship with each client through my "no compromise" attitude towards providing the highest levels of customer awareness and service, excellent product knowledge and always keeping up to date with changing market trends.Exploited a new market niche with the successful introduction of a brand new product line to the Chubb Safe Division. My remit involved cold calling and effective networking with professional contacts resulting in a dramatic increase in turnover and an expansion of our customer base. Identifying marketing opportunities for our products thereby increasing visibility and turnover.Other duties included tendering, job pricing, analysis of bills of quantities, liaising with UK suppliers to negotiate the most competitive terms and conditions available, effective inter-departmental liaison to ensure accurate delivery times and constant pricing structures resulting in continued customer satisfaction.
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Business Development ManagerRingshield Metal Products Ltd Sep 1997 - Apr 2003Sourced, targeted and secured new products and contracts for Bewleys, Four Seasons Hotel,Clarion Hotel, etc... resulting in the achievement of a majority market share within a highly competitive market.
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Hotel ManagerSt. Laurence Hotel Jul 1992 - Jul 1997Main Responsibilities:Responsibility for the day to day running of this busy operation with special emphasis on hygiene, health and safety, quality, business development, stock control, personnel as well as Profit and LossImplemented and monitored company strategies to meet current and future business requirementsEnsured that profit margins were achieved through maximising sales and the strict monitoring of costs.Provision of operational management, bringing coherence and leadership to teams of varying sizes to achieve their full potential through my proactive management style conducive to operating efficiency and staff motivation.Recruitment, selection, induction and motivation of staff as well as assisting with their career development. My remit also extended to co-ordinating training programmes, developing work practices and organising staff appraisals.Devised and implemented procedures for the control of stock and costs which resulted in a dramatic reduction in pilferage, wastage and litigation as well as increased cost effectiveness especially with regard to labour costs.
Thomas Jenkinson Skills
Thomas Jenkinson Education Details
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Human Resource Management -
HselandCare -
HselandCare
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Marketing
Frequently Asked Questions about Thomas Jenkinson
What company does Thomas Jenkinson work for?
Thomas Jenkinson works for Dovida Ireland
What is Thomas Jenkinson's role at the current company?
Thomas Jenkinson's current role is General Manager.
What is Thomas Jenkinson's email address?
Thomas Jenkinson's email address is th****@****ecto.ie
What is Thomas Jenkinson's direct phone number?
Thomas Jenkinson's direct phone number is +44 1865 5*****
What schools did Thomas Jenkinson attend?
Thomas Jenkinson attended University Of Central Lancashire, Hseland, Hseland, University College Dublin, Technological University Dublin.
What are some of Thomas Jenkinson's interests?
Thomas Jenkinson has interest in Politics, Education, Environment, Poverty Alleviation, Politics And Marketing Management.
What skills is Thomas Jenkinson known for?
Thomas Jenkinson has skills like Sales Management, Product Development, Business Development, Strategic Planning, New Business Development, Key Account Management, Account Management, Business Strategy, Business Planning, Marketing Management, Forecasting, Contract Negotiation.
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Thomas Jenkinson
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Thomas Jenkinson
University Professor At California State University - East BaySan Francisco Bay Area5ucdavis.edu, berkeley.edu, riseup.net, umich.edu, csueastbay.edu -
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Thomas Jenkinson
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