Thomas Johnson Email & Phone Number

Toronto, Ontario, Canada

Report to the Vice President of Business ServicesManage a team of Product professionals across the countryKey contributor to the Commercial and Wholesale budgetsMonthly reporting and presentation of product performance to the budget and anticipated revenue metrics to the LTLaunched next generation business connectivity and collaboration services• Microsoft certified Direct Routing (in house) solution for Teams Voice• Hosted Call Center and Call Recording• Integrated Voice/Collaboration services for desktop and smart phones • Managed Network services for small business• Fibre internetManage services roadmap and deployment schedule with quarterly targets Work directly with IS and Technology teams to define, develop and automate business services and their provisioning Product prime for all Marketing and training materialsSubject Matter Expert for Business Services for sales and support teams throughout the organization

Toronto, Canada Area

Toronto, Canada Area

Thornhill

Led and mentored a team of Product Specialists Led and trained the Sales team and supported the VP of Sales to achieve sales/financial targetsGate keeper for non-standard review and pricing approvals processManaged successful customer integration following acquisition, oversaw a cross functional team that completed the project with near zero error-rate, well ahead of schedule.Prime for IS/IT development.

Primarily responsible for the launch of Voice services, driving technology development, network upgrades and systems development/change.Managed several cross functional implementation groups to achieve project goals.Primarily responsible for regulatory and government submissions and compliance.Managed a team that achieved CLEC status for TeraGo in less than four months.Drafted regulatory submissions including MALI and CLEC Tariff.

Built and managed product portfolio over six years from $14 M to $35 M in annual revenue.Defined and priced the products and owned the P&L.Product Innovation, launched several products including Managed Internet Redundancy and IP Voice Services.Led Sales, trained Sales and supported the VP of Sales to achieve sales targets.Reviewed and evaluated over $1 M in sales opportunities and made decision to proceed or end.Led for go to market strategy, constructed models and business plans for IP voice.Responsible for developing market and pricing strategies and market entry recommendations for Ip voice as well I defined the Specification for Commercial Voice Offering.Led the Vendor evaluation, selection and product trials.

Increased profitability and enhanced the gross margins across the portfolio, while driving top line revenue.Participated in cross functional teams (with IS, Finance, Network Engineering, Billing OP’s, etc) to ensure that the company kept pace with customer demand and expectations. Supported the non-standard pricing support/guidance for all products in the portfolio.Supported multiple acquisition integrations. Trained sales staff nationally.Launched several new products and services including; ISDN PRI and Business Trunks, Conferencing Services and a Commercial VoIP offering (Talk Broadband for the small business market)

Toronto, Canada Area

Provided margin and profitability analysis with business recommendations for all Commercial non-standard service and pricing requests.Core member of the Custom Solution team that analyzed all sales requests for non-standard product opportunities were I provided margin, pricing and component cost analysis as well as assisted in solution brainstorming and design.Monitored all relevant CRTC rulings and review all materials for regulatory.Managed the Centrex base, increased profitability by over 15%.

Managed both the restaurant and catering operations with full general manager responsibilities

Bachelors, Economics

Activities and Societies: Debating

Diploma, Culinary Management