• Management consultants offering business consulting, technology solutions, learning solutions, and strategic design for small to medium sized business and non-profits.

Led daily operations and business development, marketing, and customer service functions. Worked closely with President to ensure operational excellence and worked with landlords and vendors to reduce lease and operational costs. Hired, trained and developed team of 30. Developed and maintained regional branches of Sylvan Learning Centers network and infrastructure. Held P&L of up to $2.1M for all operations.• Generated new funding source from state. Challenged with losing federal funding for educational programs. Identified new funding streams at the state level and negotiated new partnerships resulting in $1M in revenue• Grew network of services. Affiliate needed to increase locations, despite prescribed boundary limits, to properly serve their growing customer base. Created contract language that leveraged new partnerships, allowing for additional sites. Network expansion allowed access to more families and grew overall revenue.• Leveraged social media platform to gain exposure and revenue. Sales leads from paid advertisements were declining. Partnered with Groupon to offer special pricing for customers and negotiated a favorable percentage rate. Increased client base and revenue by 10%.• Launched new partnership that increased revenue. Identified the untapped market of non-profit organizations. Initiated meetings with several organizations to uncover needs, build relationships, and target solutions. Implemented new programs at all facilities and increased revenue.• Secured new business in changing market conditions. Prepared and filed RFP paperwork with the Department of Child Services. Negotiated with potential client, and through relationship building captured $380K contract. Provided seamless transfer of work and helped increased revenue and client base.

Responsible for the development, maintenance and continued IT support. Led team of three and provided technology oversight for three testing and learning centers. Upgraded internal network to accommodate access by mobile devices and tablets. Provided VoIP and wireless technologies interfaces seamlessly.• Targeted software programs to lower expenses. Company continually asked the IT department to explore new technology to lower operating expenses where ever possible. Analyzed new software, hardware and internal processes to stay in front of new ways of doing business. Set a best practice standard to continually implement state-of-the-art enhancements.

Established a property management function and managed the daily operations of the new organization. Hired, trained and led three property managers. Negotiated lower vendor contracts. Managed P&L, $240K budget and controlled tenant mix to maximize occupancy fill. Lowered operational costs and secured new tenants for a 16,000 square foot commercial property. Increased profitability and found a buyer for the center.• Negotiated lucrative commercial property lease. Risked losing tenant due to unavailability of state liquor license. Negotiated a long-term lease, which included transferring an existing license. Closed the potential tenant, and completed high profile build-out. Led team guaranteeing a higher ongoing revenue stream.

Managed business development, support operations and key account sales. Led multiple teams of three to 12. Secured guest service excellence through complete facility management. Set and managed to $300K budget. Negotiated with contractors and third party resources. Trained new employees. Met market competition.• Initiated new testing service. Multiple financial services firms requested help to expedite the licensing of stockbrokers. Created a program of priority seating at testing locations and ensured compliance with strict industry regulations. Achieved preferred vendor status for FINRA certification by several financial houses.• Expanded market. Existing network of facilities was nearing capacity and growth was at risk. Negotiated with parent company to research and establish new locations in our market. Awarded an additional location in the region, as a result of excellent customer service and increased market share.