• Create an intranet for several departments to link up and manage resources and to facilitate better communication • Build databases to track employee parking records, vehicles tracking for violations and towing, and promissory notes • Develop updated policies and procedures to create a stronger audit presence and more effective operations • Create schedules and training programs for new hires and cross-training • Overseeing swing shift operations across the parking operation and ancillary contracts

• Restructure schedule to meet budget and operational needs • Create online library for forms, reports, and training materials • Update/start new policies to improve performance, resolve operational inefficiencies, and promote fairness within the union structure • 5th largest US airport, 230+ employees

• Put together annual operating budgets for all locations • Form new audit policies and procedures to guarantee compliance with internal guidelines and individual airport contracts, and to bring all locations to a similar standard of performance • Create normal and advanced training for management and operations, as well as job aids to perform functions previously contracted out. • Oversee 14 Western US Airports, with 250+ employees, and maintain client relationships

• Responsible for all Scheduling, Hiring, Discpline• Forged stronger relations with the client• Brought location back out of the red (7 mos)

• Team lead and trainer for several teams that drew up loan documents, closed final conditions, and prepped files for funding. • Loan origination for specialized loan products designed to build long-term banking relationships between BofA and members of the medical and first responder communities. • Developed new audit procedures and notification program to cut down on fines created through non-compliance of federal regulations among loan origination branches.