Thomas Joseph Email & Phone Number

India

• Industry: Insurance ServicesFunction: Process Mining, Data Analytics, MIS, UAT, Sales/Business DevelopmentTools&Languages: Celonis, R, SAS, SQL, Python, PowerBI, Cognos, Emblem, Risk Modeler, Risk link
• Spearheaded the team’s sales development activities that on boarded 3 new contracts (Revenues~ EURO 100k/annually)
• Lead a team of 15 including Data Scientists/Data Engineers/Natural Catastrophe (CAT) Modellers and managing functions such as on-boarding of new hires, project delivery, risk mitigation, escalation handling, audit and.
• Responsible for the development and maintenance of a quote to policy conversion model for an insurance intermediary in the P&C space in the UK market
• Identified the factor influencing product selection in P& C space using predictive modelling/Machine Learning techniques- CHAID, decision trees, Gradient boosting method
• Studied the impact of legislative change on incentive disbursal, and gender bias on rewards and compensation

United Arab Emirates

• Industry: BankingFunctions: Sales Reporting, Forecasting, Expenses Tracking, Incentive DisbursalTools: SAS, Excel
• Responsible for sales analytics and reporting - channel-wise sales productivity and product sourcing, expense tracking(CPA-CPK), planning sales targets, and sales forecasting of retail products
• Scorecard preparation for tracking the quality of files, performance-fraud-behavioral patterns of direct sales agents, tracked associated net credit loss at different time points for different products sourced by.
• Point of Contact for all activities associated with the disbursal of incentives of the sales force at all levels
• Managed the analytics for 3rd party performance tracking and sales payouts based on vendor contract

United States

• Industry: Cards/PaymentsFunctions: Customer Segmentation, Campaign Support, CRM, Client Servicing, Strategy Implementation, Data GovernanceTools: SAS, SQL, JCL, UNIX
• Impacted at least 6 million accounts by the implementation of sales propensity models for inbound call routing and punitive fee waiver segmentation strategies for different bank card and retail portfolios
• Collaborated with risk teams for a multiple accounts relationship system project that supports Credit Limit Increase and Balance Transfer campaign efforts of the portfolio management team
• Supported the monthly processes (call routing, fee waiver, MARs) related to HSBC portfolio to ensure business continuity subject to the temporary service agreement between HSBC and Capital One Financial
• Implemented the self-governance documentation for all monthly and weekly activities-preparation of meta-data dictionaries of all monthly files and documented checklists for business continuity within the scope of my.
• Automated the monthly extraction, inbound call routing, and fee waiver segmentations strategies of different portfolios and thus reducing human intervention and saving 25 man hours annually

United States

• Industry: Consulting in Clinical Trials/Drug Making IndustryFunction: Data Reporting (Safety and Efficacy)Tools: SAS/BASE, SAS/MACRO, UNIX
• Contributed as a Senior Programmer to the clinical trial studies (Phases I-IV) of different therapeutic areas (Central Nervous System (CNS), Oncology, and Pain) by reporting of safety and efficacy parameters to compare.
• Extracted data from Oracle Clinical domain, developed programs and reports (TLF) according to programming plan, table mock shells, and quality assessment/edit checks of various therapeutic areas
• Prepared and took ownership of project programming related documents-Programming plan, QC programming plan, and consolidated change management tracking spreadsheet
• Performed windowing, generated analysis datasets and reports for different project related populations according to the specifications and requirements in the statistical analysis plan (SAP), and protocol
• Responsible for end-to-end delivery of reports cluster for different studies whilst collaborating with the clinical, statistical, and data management team

Master'S Degree, Mechanical Engineering

Member, Actuarial Science

Passed CT3