Responsible for delivery of the factory operating system image used in upcoming confidential augmented reality hardware. Impacted by January 2023 layoff of 12,000 Google employees, worked on team for 5 weeks.

Product owner for Manufacturing Test Engineering (MTI) Surface Software team, responsible for team’s end-to-end schedule and delivery of test station SW to support testing of Microsoft’s Surface line of devices.• Aggregated list of ~200 required dependencies, communicated our requirements to upstream partners, and aligned with partners on delivery dates for all dependencies• Drove identification of MTI SW work, documented in work management tool, drove SW team’s costing, and communicated our planned SW delivery schedule based on dependency, tester HW, and device schedule constraints• Codified process for creating and aligning to dependencies with our partner teams, preventing MTI from committing to test coverage that our upstream partners could not support• Created and maintained real-time build bug dashboard, drove MTI and partner teams to zero blocking bugs (ZBB) to unblock build’s production run; MTI team delivered our test coverage with ZBB on schedule 87% of builds• Defined and drove cross-team process to document and verify the accuracy of our test solution prior to handing off ownership to a China-based team for long-term maintenance

Technical Product Manager II - SCAR (Strategy, Capacity, Analytics, Research) June 2019 – May 2020Led development of internal tech tools using Agile methodology, SQL, Tableau, and Excel for the Global Specialty Fulfillment businesses (Prime Now, Whole Foods Delivery, Amazon Fresh).• Wrote technical requirements and secured funding for a step-by-step guided workflow system from end to end, standardizing 25 processes across 1,000 associates, projected to reduce operating costs by $1.27MM annually• Created a SQL-based real time KPI metrics tracker to replace a metrics deck with a two-day information lag• As the owner of an internal tech tool, created and led biweekly request prioritization and sprint planning meetings, and communicated out org-wide biweekly product updates• Wrote technical requirements, designed complete launch plan, and integrated a telephony system, reducing process cycle time by 15% and saving $570,000 in customer refunds annuallyProgram Manager – Amazon Restaurants October 2018 – June 2019Product owner of customer experience for Amazon’s food delivery service, researched failure root causes for failed deliveries using SQL and Tableau, and created and led initiatives to better delivery success rates.• Led design, testing, and rollout of tool for saving at-risk orders, reducing rate of not delivered orders by 19% and saving $480,000 in refunds to customers annually• Designed and launched process for handling interactions with drivers who experience on-road emergencies;resulting in clearer communication to drivers and customers, reducing rate of not delivered orders by 17%, and saving $430,000 in refunds to customers annually• Coordinated the sunset of the Amazon Restaurants business, working with technical and retail partners to provide a smooth shutdown experience for all users

- Launched new Special Handling Fulfillment Center, and within four months led network of all Special Handling sites in Outbound performance metrics for Peak 2017 - Lead team of ten associates to ensure customer orders depart our facility on time - Redesigned shipping dock layout to facilitate flow of product, reduced product dwell time on dock by 25% - Spreading our standard work procedures for outbound dock to all buildings in network to drive performance of other Special Handling sites - Implementing new dock layout and standard work procedures with to increase efficiency of dock performance

- Assisted in installation of new bottle unscrambler and qualified operating ranges of new machine, resulting in 10% increase in production line operating speed - Supported removal of recirculation loop in product supply pipe, reducing packaging line downtime due to aerated product by an estimated 80% - Organized and analyzed data to assess amount of downtime due to aeration - Tested bleeding air from recirculation loop to prove it was a source of aeration in product - Changed controller of pump control to PID loop to improve consistency in filler bowl level - Collaborated with vendor to improve performance of equipment and train operators how to troubleshoot equipment, resulting in a predicted 15% less downtime - Designed a kickoff to deflect bottle cups off the line, stopping broken bottles caused by incorrect bottle spacing - Installed guards on equipment to improve line clearance performance, decreasing quality deviations - Designed and installed a new down bottle reject and catch pan, removing the need for a compressed air jet - Troubleshot and installed a new sensor for a down bottle reject, improving percentage correctly rejected by 50%

Worthen Industries is a multi-national group of companies involved in the development and production of adhesives, coatings, and laminated products. As a chemical engineering intern, I accomplished the following tasks:- Designed the layout for our new mixing room to start preparing infrastructure in the room- Assisted in mixing room to learn current mixing processes and better aid in designing the new mixing room- Compiled a list of necessary equipment for the mixing room and obtained quotes for a capital expenditure request- Ensured that all hazardous materials in the new mixing room had sufficient containment in case of spill- Visited a potential vendor in New York for a trial to ascertain if their equipment was more efficient- Designed a pre-dispersed toner that eliminated pigment streaks on fabric that had been occurring for several years- Developed mixing process for three new products being scaled up to full production- Updated mixing formulation sheets to reflect the actual process to ensure accuracy and consistency across all shifts- Reworked a product abandoned for four years, bringing it back to production to fulfill customer orders

Aurora North America is an industry leader in HVAC systems for large vehicles. As a shop employee, I performed the following tasks:- Assembled and conducted quality testing of HVAC systems and their components to fulfill orders by customers- Organized and ran my own assembly table for production of HVAC systems- Applied special sealing to HVAC units, and analyzed the performance of various sealing agents- Developed step-by-step Standard Work Instructions to standardize HVAC unit assembly processes- Analyzed possible causes for failures of HVAC units and components- Developed and implemented process improvements to increase production rate while ensuring product quality