Thomas Oliver Email & Phone Number

Hauppauge, New York, United States

• Provide relevant infrastructure and network subject matter advice, findings, and recommendations to the executives and end customers for technical issues.
• Proactively identify and apply opportunities for continuous process improvement, including the application of technology industry best practices as well as methodology and reporting for process automation.
• Provide organizational mentoring in subject matters of VMware, Citrix, Windows Server OS, networking infrastructure hardware, and applications.
• Serves as a technology advisor on setting company standards for current and new product and solution adoptions.
• Provided technical advice and direction regarding network infrastructure changes, execution plans, software designs, and system architecture designs while identifying how the modification can affect the business.
• Work with account managers and advisors to develop project plans, including hardware quoting and software installation in a pre-sales capacity.

Hauppauge, New York, United States

• Managed the Service Desk and Escalation teams comprised of client support and advanced engineers, including training, development, and performance management.
• Work with escalation engineers to troubleshoot and fix a range of server, network, and application-related issues.
• Mentored help desk engineers in ways of troubleshooting and fixing issues.
• Speak to customers directly to correct issues or require a higher level of support.
• Made certain company standards were being followed by help desk employees as well as for work being performed.
• Worked closely with account reps to deal with issues that arose at customer accounts.

Hauppauge, New York, United States

• Worked on a wide variety of server and network-related projects.
• Perform server, storage, switch, and firewall installations.
• Perform deployment of new applications or significant updates to applications.
• Perform firmware and VMware-related updates.
• Perform network moves and new office setups.
• Perform migrations to office 365.

Hauppauge, New York, United States

• Perform various bench repairs on laptops, workstations, printers.
• Performed workstation and server builds, including hardware and OS installs, including building any need virtual machines.
• Facilitate RMA's and warranty part orders and exchanges.
• Promoted from Lead Bench Technician to Build Team Lead March 2014.
• Streamlined a new server build process that maintained images for mass production of machines.
• Automated systems build processes for clients through customized scripting and workflows.

Hauppauge, New York, United States

• Perform fax/printer repair and maintenance tasks.
• Perform repair functions and hardware part replacements associated with workstations, laptops, servers, and all associated peripherals.
• Promoted from Printer Technician to Help Desk/Bench Tech L1 Nov 2011.
• Installs configure and troubleshoot various PC, Server, Printer, Application issues, and Network issues in the field.
• Completed entire workstation and server builds.
• Diagnosing, repairing, and configuring systems, laptops, servers, and peripherals across multiple vendor solutions.

Holbrook, New York, United States