Thomas Joy Email & Phone Number

Kottayam, Kerala, India

Wholesale Distribution of ITC Limited Products

Chennai, Tamil Nadu, India

Program Manager at Tata Consultancy Services for T-MobileManaged delivery of TCS teams dealing with development, testing and operations of several applications within T-Mobile’s Product and Technology organization.

Chennai, Tamil Nadu, India

Delivery Partner at Tata Consultancy Services for ComcastManaged delivery of TCS teams engaged in development, testing and operations for Comcast’s Technology & Product (T&P) organization.Responsibilities included:* Managing the relationship with Comcast throughout the project duration and acted as the main point of contact between Comcast and TCS Offshore* Ensuring the services delivered by TCS conform to what was contractually agreed between Comcast and TCS and monitoring the delivery of services against the agreed schedule, quality, scope and budget* Studying the IT ecosystem and helping propose suitable solutions for improving efficiency or addressing areas for improvement * Acting as the single point of contact for extended TCS teams, COE, innovation labs, product vendors etc.* Providing solution support to the TCS Business Relationship Manager for any Comcast proposals * Managing TCS resource planning and addressing resource performance issues based on feedback from Comcast* Managing the financial aspects of all associated contracts* Liaising with teams based out of other locations for solution delivery, prioritization etc.* Acting as the escalation point of contact when issues arise with TCS resources / services and managing customer escalations * Internal reporting of all contractual performance metrics

Chennai, Tamil Nadu, India

Engagement Manager at Tata Consultancy Services for VerizonManaged TCS teams responsible for Quality Assurance of Verizon’s Network Operating System (NNOS)Responsibilities included:* Managing the relationship with Verizon throughout the project duration and acted as the main point of contact between Verizon and TCS* Ensuring the services delivered by TCS conform to what was contractually agreed between Verizon and TCS and monitoring the delivery of services against the agreed schedule, quality, scope and budget* Studying the IT ecosystem within NNOS and helping propose suitable solutions for improving efficiency or addressing areas for improvement * Acting as the single point of contact for extended TCS teams, COE, innovation labs, product vendors etc.* Providing solution support to the TCS Business Relationship Manager for any Verizon proposals * Managing TCS resource planning and addressing resource performance issues based on feedback from Verizon* Managing the financial aspects of all associated contracts* Liaising with teams based out of other locations for solution delivery, prioritization etc.* Acting as the escalation point of contact when issues arise with TCS resources / services and managing customer escalations * Internal reporting of all contractual performance metrics

Bothell, Washington, United States

Automation Lead at Tata Consultancy Services for AT&TLed the AT&T Automation and Test team responsible for Quality Assurance of AT&T’s Customer Account Management (CAM) applicationResponsibilities included:* Participating in discussions with Analysts and Business teams to understand Business and System Requirements* Performing a SME (Subject Matter Expert) role* Understanding the functional aspects and implementation details of the CAM application along with the associated data setup to carry out Integration and User Acceptance Testing through Automated tests of the SOA (Service Oriented Architecture) middleware leveraging Parasoft SOAtest* Extracting Test Data from backend applications using SQL and integrating it within the automated tests* Documenting the functional test cases within the scope of the project in Micro Focus Application Lifecycle Management (ALM) - formerly HP ALM* Preparing Test Plans and Test Strategy* Logging and tracking defects in IBM Rational ClearQuest* Reporting and analyzing the test metrics derived using HP ALM

Bothell, Washington, United States

Automation Engineer at Tata Consultancy Services for AT&TAutomation Engineer responsible for Quality Assurance of AT&T’s Common Services Interface (CSI) application Responsibilities included:* Participating in discussions with Analysts and Business teams to understand Business and System Requirements* Performing a SME (Subject Matter Expert) role* Understanding the functional aspects and implementation details of the CSI application along with the associated data setup to carry out Integration and User Acceptance Testing through Automated tests of the SOA (Service Oriented Architecture) middleware leveraging Parasoft SOAtest* Extracting Test Data from backend applications using SQL and integrating it within the automated tests* Documenting the functional test cases within the scope of the project in Micro Focus Application Lifecycle Management (ALM) - formerly HP ALM* Preparing Test Plans* Logging and tracking defects in IBM Rational ClearQuest* Reporting the test metrics derived using HP ALM

Chennai, Tamil Nadu, India

Automation Lead at Tata Consultancy Services for Siemens MobileLed the Siemens Mobile Smoke Test and Automation Team responsible for Quality Assurance of Siemens’s new mobile phonesResponsibilities included:* Analysis of System Tests, Acceptance Tests and User Acceptance Tests to derive Smoke Tests* Creating Smoke Tests for all critical functionality in the mobile software version * Reporting Smoke Test Results to all key stakeholders in a timely manner* Developing scripts for automation of test cases using TestQuest Pro* Developing Test Plans and Test Strategy* Logging and tracking defects in IBM Rational ClearQuest

Munich, Bavaria, Germany

Automation Engineer at Tata Consultancy Services for Siemens MobileAutomation Engineer responsible for Quality Assurance of Siemens Mobile’s new mobile phonesResponsibilities included:* Analysis of System Tests, Acceptance Tests and User Acceptance Tests to derive Smoke Tests* Creating Smoke Tests for all critical functionality in the mobile software version * Reporting Smoke Test Results to all key stakeholders in a timely manner* Developing scripts for automation of test cases using TestQuest Pro* Developing Test Plans* Logging and tracking defects in IBM Rational ClearQuest