I am an accomplished operations and hospitality leader with a robust background in strategic management and team development. Holding dual citizenship in the United States and Germany, I bring a multicultural perspective and fluency in both English and German. I currently serve as a board member for The German School Society of Washington, D.C., INC.In my current role as Director of Operations Support and member of the Executive Team at Vytex Corporation, I lead strategic initiatives, optimize supply chain management, and ensure a safe and efficient working environment. My work involves cross-functional leadership and implementing process improvements that align with organizational goals and drive success.Previously, as General Manager at The Blueridge Restaurant Group, I managed multiple locations, spearheaded training programs, controlled budgets, and reversed negative sales trends, achieving record profitability. At The Cheesecake Factory, I oversaw large teams, upheld exceptional quality standards, and secured top-tier guest satisfaction, earning recognition as a top-performing General Manager with awards for customer service excellence and financial achievements.My tenure at Planet Hollywood Europe enhanced my expertise in event management, inventory control, and public relations, contributing to a well-rounded skill set in hospitality operations.I am proficient in Microsoft Office Suite, Google Workspace, and industry-specific tools such as Service Channel, OpenTable, Positouch, Fenevision and Micros. With a Bachelor of Science in Hospitality Management and comprehensive internships at distinguished hotels and companies in Germany, I have a deep understanding of the industry.My career foundation began with my service as a Paramedic in the German Military, where I developed resilience, strong problem-solving skills, and leadership under high-pressure situations—traits that have become hallmarks of my professional journey.I am passionate about delivering exceptional service and driving operational success.