Department Manager overseeing a timeshare mortgage collections department. Handling collections accounts for past due mortgage payments throughout the company.Providing customer service and collections throughout the portfolio. Managing 3 teams that assists with all mortgage related concerns, contractual questions and customer service calls. Composed new policies and administered corrective actions. Created a new compensation plan for the departments. Recruited collectors to join the collections department. Negotiated with guests and owners for arrangements of repayment. 1st party and 3rd party collections.

I started with DFS in our Core department (Customer Service), providing guidence and Excellent Customer Service skills as an Account Manager. Just months after joining the company, I accepted a promotion into our SSR department. There, I provide Helpful and Great tips to save the card member money. Customer Driven Guidance (CDG) is a key factor into each call. Resolving APR concerns and addressing any concerns the card member may have in regards to their credit card statement and or account. Creating and closing accounts due to a Lost/Stolen matter.As of September ‘17, I merged into our Collections department as a Senior Collections Manager. Collecting on balances that are are 1-140 days past due. Offering payment assistance to avoid a suspension or closure of a customers account. Providing options or settlements to our customers. Assisting agents with understanding their core metrics and setting individual goals. Covering all avenues and repercussions of credit related concerns. Assisting with repayment options and enrollment of hardship programs. Getting to know your customer is key. “Know Me, Hear Me, Help Me” is the most important asset I can bring to the table. You have to understand ones situation before using assumptive nature.Working closely with metrics and analyzing reports to meet individual goals, team goals. identifying areas of improvement.

Recruiting for future Sales/Customer Service Representatives.

I served as an Internal Revenue Collections Supervisor. Managing a team of collectors and team leads. We handle the first 14 days of placements/collections and work with consumers to get the placed collected. We recruit as a management and do not utilize staffing agencies, as we would like to get know our future employes on more of a face-to-face level before moving forward with employment.

Controlled and managed maintenance service records/appointments for over 150 fleet vehicles. Worked parallel with senior developers and engineers. Scheduled and monitored vehicle car shows for the Honda R&D employees and visitors. Detailed and prepped vehicles awaiting pickup for R&D executives. Strong communication on a daily bases with VP's and Senior Vice Presidents.

In the 4.5 years I’ve worked for SafeLite Solutions, I have been within 4 departments throughout the corporation. I started my career at the company in the claims department. I filed insurance claims for over 20 different insurance companies serving as one of the leading 3rd party claims processor. I then was promoted to the verification department. I verified insurance policy effective dates and termination dates for police officials and or 3rd party insurance adjusters, to assist them in the reporting process. At that time of my employment with the company, I had adequate knowledge of all insurance companies we handled the business for. I was then offered a position as Training Coordinator. I was in charge or training all new hires in our referral claims processing call center. Classes as large as 30 customer service representatives, either with experience or none at all. The last position, I served as a Pricing Analyst. I worked parallel with claims adjusters, approving claims settlement checks to either body shops that have completed the repairs and or home repairs. I Approved the labor hours for all repair companies. I reviewed all claims for proper pay out. Checked for data integrity and ensured that checks were received to claimants or the insured.