As a Service Manager at a Tesla service center, I take pride in leading a dedicated team to deliver exceptional customer experiences. My role involves managing service staff, ensuring operational efficiency, and upholding the highest standards of service quality. I strive to be a brand ambassador, consistently exceeding customer expectations and fostering strong relationships with our clients. By closely monitoring service trends and feedback, I work to enhance the overall experience for every customer who walks through our doors. I oversee the entire repair process, addressing any concerns promptly and effectively while developing innovative processes that elevate our service standards. My passion for the Tesla brand and commitment to excellence drive me to create a positive and efficient service environment that reflects our mission of sustainability and innovation.

Lead a team of residential and business class technicians and oversee day to day plant operations.

Oversaw day to day operations for video support team

Supervise field technicians and oversee day to day plant operations.

• Installation and Setup: I am responsible for installing and setting up cable television, internet, and phone services at residential and commercial properties. This includes running cables, connecting equipment, and configuring networks.• Maintenance and Repair: I perform routine maintenance tasks, troubleshoot issues, and repair or replace faulty cables, equipment, and components to ensure the proper functioning of cable services.• Customer Service: I interact directly with customers, providing guidance on equipment usage, answering queries, and addressing concerns or complaints related to cable services.• Documentation and Reporting: I maintain accurate records of installations, repairs, and customer interactions, as well as report any issues or concerns to supervisors or technical support teams.

Responsible for selling proper parts answering and obtaining information about products for customers.