Thomas K. Kottis Email & Phone Number

Elefsina, Attiki, Greece

- Work closely with Product and Sales Managers to develop strategies for new and existing customers- Develop a growth strategy focused both on Financial gain and Customer satisfaction, - Define, implement and execute Ocean Freight Business Development and pricing/tariff strategies to maximize profits and grow O/F market share, - Conduct market profiling and competitor research & analysis to understand and identify market opportunities and challenges, - Negotiating agreements with strategically important vendors/suppliers, - Developing and managing international / national procurements while Improving utilization of vendors/supplier footprint, to reduce related freight costs and lead times- Provide guidance on Bid & Pricing strategy, - Quick scan and value assessment of Tenders (RFQ/RFP) and opportunities for O/F and respond to all inquiries from Sales to qualify for further engagement, - Responsible for strategy Development and plan execution for growth and retention of assigned Trade lanes /Biz /Accounts, - Analysis of the customer’s requirements, rethink possible solutions and present tangible value propositions to customer’s board or supply chain management.- Visit existing and potential customers to understand their needs and built with the operational team a customized solution that perfectly fits with customers’ requirements.

Piraeus Greece

-Responsible for the guidance and development of the staff and for the day-to-day successful operations of the departments. -Communicating new requirements, processes, and procedures to department members. -Acting as liaison between department members and customers or department members and Sales when appropriate. -Assuring that all customers served by the departments are satisfied and that the department acts as a team in performing their work efficiently and effectively. -Day-to-day management of the Seafreight Dept/Team, ensuring departmental coverage at all times.-Examines issues and problems effectively, generating possible solutions. -Establish, monitor, and support Areas to achieve KPI targets. -Identify needs for the modification of procedures, guidelines, and/or practices. -Assisting both Customers in resolving complex issues, requiring specialized knowledge of a functional area and/or broad knowledge across functions. -Conducting performance reviews for departments members. -Communicating with other departments and Management. -Work with Areas/other Regions to develop effective Imbalance action plans at Regional/Area/Customer level and monitor their progress/report developments to Senior Management. -Adhere to Hapag-Lloyd policy and procedures and ensure that all work is carried out to pre-set service levels-Communicate new requirements, processes and procedures to staff. -Promoting e-Business handling tools/e-Commerce Management. -Received special training for the Implementation of the Salesforce platform and execute same to Piraeus HL stuff -Cover all Salesforce CS functions on “Go-Live” date for possible issues, as well as thereafter by providing support, assistance and guidance during the implementation (on internal and external level) To conclude, the fast-paced work environment, problem solving, and dealing with many customers in a short time frame can be and is indeed both challenging and rewarding on this management role.

Piraeus Greece

-Responsible for providing employees with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes. -Guides, coaches and supports the Customer Service Export department on booking related matters. -Assist staff with trouble shooting issues and handles elevated customer problems. -Ensures that customers are served in a timely and professional fashion in order to grow and maintain the account base. -Develops new business processes for smoother workflows. -Maintains up-to-date knowledge of all services that Hapag-Lloyd offers and ensures that the information given to the account base is accurate. -Maximizes productivity and minimizes penalties to ensure a positive working environment.

Athens Greece

-Work closely with Product and Sales Managers to develop strategies for new and existing customers, -Search all available data sources (SAP) for potential new or expanded DB business opportunities, -Define, implement and execute Ocean Freight business development and pricing/tariff strategies to maximize profits and grow O/F market share, -Responsible for strategy development and plan execution for growth and retention of assigned trade lanes /Biz /Accounts, -Conduct market profiling and competitor research & analysis to understand and identify market opportunities and challenges, -Quick scan and value assessment of tenders and opportunities for O/F and respond to all inquiries from Sales to qualify for further engagement, -Provide guidance on bid & pricing strategy, -Analysis of the customer’s requirements, rethink possible solutions and present tangible value propositions to customer’s board or supply chain management.

Newcastle Upon Tyne, United Kingdom

-Responsible and owner of the Profit & Loss (P/L) and Management of the same, -Monthly reporting to Branch & Financial Manager for T/O and G/P, -Involvement in the setting and monitoring of Targets for all teams, -Producing monthly and ad-hoc departmental reports, (including financial, service, operational and productivity KPI’S), -Coordinating the workload of the team and ensuring all customer requests are carried out to the pre-set SLA’s (Service Level Agreement) and standard procedures (SOPs) as well as reviewing these to seek improvements, -Ensuring strict adherence by the departmental team to company Forwarding Sub Ledger (FSL) procedures, -Active involvements on freight requests/tenders or other business proposals, -Active involvement with major accounts for the branch in conjunction with both Regional/National management and local Sales, -Entertaining Key clients and arranging join visits with the Sales team where applicable, -Plan and coordinate sales strategy in accordance with business objectives, -Embrace and support Company’s internal audit process and that all QHSE directives are implemented, -Promote K+N Anchor Principles within the team, -Actively encouraging the training, personal and career development of the departmental team, through the annual Performance Review process and regular review of industry training and certification regulations.

Athens Greece

-Delivery of budgeted gross and net profit, orders and tonnage targets for the department as well as achieving budgeted productivity measures as a minimum, -Monthly reporting to Branch & Financial Manager for T/O and G/P, -Producing monthly financial, service, operational and productivity KPI’S reports, -Statistic of volume shipped per month, -Coordinating the office to ensure all work is carried out to pre-set service levels and procedures as well as reviewing these regularly to seek improvements, -Ensuring timely processing of invoices/costs in line with Internal Financial controlling regulations and that strict Credit Control guidelines are adhered to by all staff, -Active involvement with major accounts for the branch and local Sales, -Entertaining Key clients and arranging join visits with the Sales team where applicable, -Team Management and Development, -Embrace and support the Company’s internal audit process and that all QHSE directives are implemented, -Establish strong and effective working relationships with KN stations at Regional and Country level. -Maintain and build strong relationships with the company’s carriers and subcontractors.

Athens Greece

-Obtaining quotations, ad hoc rates requests from the region and the Sales department and assisting in RFQ / RFP responses, -Assist with operations' handling of selected national and global accounts to fulfill their requirements (SOP), -Monthly reporting to Seafreight Manager for the Import FSL and their commentary by controlling of the profitability, -Adhere to job costing procedures as per agreed company's, -Performing all financial duties, -Manage door to door transport arrangements including customs clearance (from start to finish), -Work closely and resolve operational issues with counterparts, carriers and subcontractors in a daily basis, -Coordinate with internal departments to fulfil customer’s needs, -Build, maintain and improve current accounts as well as attracting new accounts by providing 'second to none' customer service , -Hands-on with preparation and handling shipping docs for Ocean Import shipments (FCL & LCL), -Assist in monitoring, negotiating rates in accordance with company policies, -Controlling and evaluating subcontractors' performance and improve current agreements,

Athens Greece

-Opening Import files (FCL & LCL) on the system, Data and cost entry as per company’s procedure, -Daily cross-check for upcoming shipments with the clients and preparation of the involved documentation, -Daily communication with carriers for the upcoming shipments, -Responsible for all customer communication and follow-up-Handling discrepancies on carrier’s manifests regarding cargo description/collies/weight causing problems and delays and taking corrective actions if necessary, - Full adherence to K+N KPI’s-Perform invoicing and filing, responsible for the door to door transport arrangements including custom clearance, document preparation, from start to finish, -Arrange and follow up bookings (FCL & LCL) advising progress to client and salesman, -Handle claims, -Checking & updating electronic systems (CIEL – different requested statuses), -Providing ad hoc rates to Kuehne-Nagel network as well as to Sales department.

Athens Greece

-Transactor in the Circulation and Distribution Department of the daily newspaper “Apogevmatini Publications S.A”. -Produced, organized and presented on a daily basis the circulation and distribution list of the newspaper, based on the analysis of previous sales. -I had the opportunity to conduct research analysis of the newspaper market and collaborate with the newspaper distribution agencies. --This position helped me to make decisions in difficult circumstances and under Time pressure.

-Provided assistance in the distribution of the newspaper. Responsibilities included the preparation of the distribution documentation, the management of the trucks, and communicating with the distribution agency on a timetable to be followed.

Athens Greece

-Placement in the Operation Department in the course of graduating of the TEI of Chalkis. Assisting the department Manager for the implementation of the ISM Code.

Msc Marine Policy, Business/Economics

Dissertation Title: "The Organisation & influence of Classification Societies in improving Safety in Modern Shipping"

Maritime Studies, Business/Economics

Member of the Greek Economic Chamber , Authorization of Economic Profession Exercise

Business Administration, Business

Activities and Societies: Member of the TEI of Halkis Student Union and elected representative of the students to the School’s.

High School Diploma (Apolitirio), General