Thomas Khau Email & Phone Number

Montreal, Quebec, Canada

In this role, I lead a cross-functional team to deliver innovative software solutions that align with business goals, focusing on driving performance and execution. I collaborate closely with Product teams to prioritize tasks and features, ensuring alignment between development efforts and product vision. My key responsibilities include:- Project & Roadmap Oversight: Drive project execution, set priorities, and review product roadmaps with product teams to ensure timely, high-quality delivery within scope and deadlines.- Stakeholder Collaboration: Act as a key liaison between development teams and stakeholders, ensuring clear, transparent communication to bridge business needs with technical execution.- Performance Management: Set and track key team performance metrics, ensuring objectives are met through efficient processes and continuous improvement.- Leadership, Accountability & Team Development: Being accountable for the results, I recruit. empower and mentor team members, fostering a culture of accountability, collaboration, and high performance. Drive individual growth through coaching and feedback.- Continuous Improvement: Champion process optimizations by analyzing team performance, facilitating retrospectives, and implementing actionable improvements to enhance efficiency and delivery outcomes.- Execution & Problem-Solving: Lead the day-to-day operational work, ensuring smooth execution by unblocking issues and solving challenges, while maintaining focus on high-quality results.

Montreal, Quebec, Canada

As a Scrum Master in ShareGate teams, I lead the Agile transformation and guide teams toward delivering high-quality, value-driven solutions. My key responsibilities include:- Team Kickoff & Leadership: Successfully kickstarted and led two new development teams responsible for building innovative ShareGate features.- Agile Implementation: Introduced and embedded Agile principles and practices tailored to each team's needs, ensuring optimal delivery while maintaining the flexibility to adapt processes.- Agile Transformation: Guided the teams through comprehensive Agile transformations, from initial design to production, promoting an Agile mindset across all stages.- Sprint Metrics & Monitoring: Implemented tools and processes to track progress, ensuring teams consistently met sprint objectives and continuously improved by monitoring key metrics.

Montreal, Quebec, Canada

As a Scrum Master at CDPQ, I led two teams, including one that I kickstarted from scratch, to drive the modernization of the extranet portal for depositors. This project aims to transform the current complex system into an interactive, user-friendly digital experience. My key responsibilities include:- Agile Mindset Development: Foster an Agile mindset within the teams, emphasizing collaboration, adaptability, and continuous improvement to enhance team performance and project outcomes.- Portal Modernization: Spearhead the redesign of the depositor extranet portal, focusing on features such as secure authentication, transaction management, collaborative tools, notifications, and self-service information searches, to streamline processes for both depositors and advisors.- Complex Problem-Solving: Address challenges related to the current administration of the extranet, simplifying workflows and enhancing user experience through modern tools and technologies, including SharePoint document management and Drupal for enhanced portal functionality.- Cross-Functional Collaboration: Work closely with stakeholders, including advisors and IT teams, to ensure that the new tools support effective delivery and support of the depositor experience, aligning project objectives with business goals.

Montreal, Quebec, Canada

As a Scrum Master at Industrial Alliance Financial Group, I specialize in guiding two Data Delivery teams through significant change management initiatives, transforming long-standing habits into a more Agile and efficient mindset. My key responsibilities include:- Change Management Leadership: Drive the adoption of Agile methodologies by implementing frameworks that challenge old habits, encouraging a shift toward a leaner, more efficient workflow that enhances productivity and business impact.- Mindset Transformation: Foster a culture of continuous improvement by mentoring team members in Agile principles and practices, enabling them to embrace new ways of working and adapt to evolving project requirements.- Collaborative Facilitation: Lead Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives) with a focus on identifying areas for improvement and removing impediments that hinder team performance, ensuring a smooth transition to Agile practices.- Stakeholder Engagement: Work closely with Product Owners and stakeholders to align on priorities, effectively manage the product backlog, and communicate the benefits of Agile transformations in terms of project outcomes and business value.

Montreal, Canada Area

Scrum Master @Thales Digital Factory at MontrealMy key responsibilities include:- Agile Leadership: Ensure Agile concepts and principles are effectively followed, balancing flexibility to optimize team performance and deliver business value.- MVP Delivery & Transformation: Drive the full Agile transformation lifecycle from design to the implementation of Minimum Viable Products (MVPs).- Progress Reporting: Track and report on sprint metrics, providing insights to enhance team performance and ensure alignment with business objectives.- Agile Maturity Development: Actively contribute to the continuous improvement and maturation of Agile practices within Thales Digital Factory.Tools: JIRA, Digital Workplace, Miro, GitLab, Teams, Zoom, Whereby

Paris Area, France

As a certified Scrum Master (PSMI & PSPOI) at BNP Paribas, I lead Agile teams working on mobile and web application projects. I facilitate the delivery of high-quality products by fostering collaboration, enhancing team performance, and ensuring Agile best practices are consistently followed. My key responsibilities include:- Agile Facilitation: Lead key Agile ceremonies, including Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings to drive continuous improvement and alignment with project goals.- Impediment Removal & Team Collaboration: Actively remove blockers and help the team improve collaboration and refine working methods to enhance productivity and team dynamics.- Product Backlog Management: Collaborate closely with Product Owners, Business Analysts, and Software Architects to develop, refine, and maintain product backlogs that align with business objectives.Tools: JIRA, Confluence, GitLab, Trello

Paris Area, France

As a Design Thinking Coach at Orange, I lead innovative workshops focused on user-centered problem-solving and rapid prototyping. My key responsibilities include:- Workshop Facilitation: Prepare and facilitate Design Thinking workshops to guide teams through ideation, concept development, and prototyping.- Prototype Development: Lead the design and creation of prototypes for Orange's new Livebox, ensuring solutions meet user needs and align with strategic goals.- Collaboration & Innovation: Foster cross-functional collaboration and leverage Design Thinking principles to inspire creative problem-solving and innovative product development keeping in mind the technical challenges.

Paris Area, France

At IBM’s Digital Factory, I drive product vision and delivery, ensuring alignment with business goals and compliance standards. My key responsibilities include:- Backlog & Contract Management: Define and prioritize product backlog items, ensuring timely execution of features while managing contracts to support project delivery.- Financial Oversight: Oversee budget management, including calculating Research Tax Credits and managing invoicing to ensure efficient financial operations.- Compliance & Security: Implement Data Security and Privacy (DSNP) protocols to ensure regulatory compliance and protect sensitive data.- Stakeholder Management: Collaborate with stakeholders to manage project costs and deliverables, including steering committee presentations and commercial proposals.- Deliverables & Reporting: Produce high-quality reports and documentation to support decision-making and project progress, ensuring transparent communication with all stakeholders.

As a Product Owner at IFREMER, I play a key role in driving change and ensuring the successful adoption of new systems and processes. My responsibilities include:- Feature Development & Training: Lead the development of user-centric training materials and resources for SAP and Notilus portals, facilitating training sessions across multiple locations to ensure smooth product adoption.- Business Support & Issue Resolution: Act as a key liaison for business support, continuously monitoring system performance and addressing any anomalies through targeted mitigation actions.- Change Management & User Adoption: Collaborate with stakeholders to implement effective change management strategies, ensuring seamless transitions to new technologies and processes for end users.Tools : JIRA, Mantis, SAP FICO Portal, Notilus, Dimo.

As a Product Owner, I drive the evolution of key systems to ensure client needs are met and projects are successfully delivered. My key responsibilities include:- Requirements Gathering: Collaborate with stakeholders to identify and analyze client needs, translating them into actionable product requirements aligned with business objectives.- Backlog Management: Develop and prioritize the product backlog, creating detailed functional specifications to guide development teams in delivering optimal solutions.- Testing & Release Management: Oversee the testing and production launch process, coordinating functional acceptance tests (TVVIST3, SGCH, Sigma V2, Notilus), tracking anomalies, and ensuring a smooth release using tools like JIRA, Mantis, and Dimo.- Stakeholder Alignment: Lead project committees and maintain close collaboration with stakeholders, ensuring project goals are met and system improvements deliver value.Tools: O2T, Mantis, Dimo

As a Project Manager at Nissan Motor, I play a key role in implementing commercial policies and managing initiatives that enhance the performance of our dealers. My key responsibilities include:- Spare Parts & Quality Policy Implementation: Calculate and report on objectives to Regional Managers, ensuring alignment with the Spare Parts and Quality Commercial Policy. Oversee the payment of bonuses to incentivize performance.- CAP Nissan Challenge Management: Define and manage the CAP Nissan Challenge for 250 French dealers, including organizing events and distributing awards to winners.- Monthly Meetings & Budget Oversight: Coordinate and facilitate monthly meetings, manage events, and oversee budgets to ensure effective project execution and stakeholder engagement.Tools: Excel, Access, Word, PowerPoint, Photoshop

International Exchange Program, Business Management Information Systems

Activities and Societies: Active member of ISO (International Student Organization)2 semesters abroad

Master'S Degree, E-Business / Management Information Systems

Activities and Societies: Member of the "Human Association" (2011-2012) Played for the ISC Basketball team.Dual skills: Business.

Dut (Technology Univerity Degree), Marketing Techniques