Thomas Kaiser Email & Phone Number

Thomas Kaiser is a Business Analyst at BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY. He possess expertise in customer experience, consumer insight, stakeholder management, digital strategy, agile project management and 22 more skills. He is proficient in English. Colleagues describe him as "I've worked with Thomas over the past 3 years on a number of projects. Thomas has demonstrated time and time again that he can deal with the most complex projects and challenging stakeholders and deliver the right outcome for the business. He's highly skilled in Service and Process Design. A great listener, always prepared to take on board different views. He's effective at both a working-level to create the designs and a more senior level to secure the necessary approvals. Thomas is one of the best Customer Experience designers I have ever worked with and my only regret is I have not yet managed to persuade him to work on one of my projects!" and "Thomas has worked closely with BTs Cyber Security Product and Operational teams for almost 2 years. He is one of the best CX designers I have ever had the pleasure of working with. Thomas' attention to detail is astonishing, matched with a remarkable and meticulous ability to fully understand the technology and use cases. Most recently Thomas has helped us redefine our processes for our SIEM and EDR portfolio. He took part in a Blue Team CSIRT wargaming exercise and has allowed us to improve our major incident processes. As a CX designer, I doubt many individuals will compare and I hope Thomas stays working with BT for many years to come. However any organisation would be lucky to have him."

Listed skills include Customer Experience, Consumer Insight, Stakeholder Management, Digital Strategy, and 23 others.