Create, develop, plan, write and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication. Conduct interview with various users and technical staff to gather data for documentation. Research and translate technical information into manuals and/or web-based documents for nontechnical and technical users. Able to write in a variety of styles and formats: direct mail, marketing, business proposals, research reports, white papers, web copy, survey scripting, and power point / Keynote presentations, MBA & PHD Dissertations.Create clear, concise, user-oriented documentation. Research, write, proofread, edit, translate user manuals and online help. Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, and training developers.Work closely with cross-functional teams to develop product information solutions that meet product and customer requirements. Effectively use appropriate authoring techniques, tools, standards, and processes to implement solutions. Leads documentation design and development effort for assigned projects.• Manage multiple projects at one time, and multiple writers on a project.• Mentor and train less experienced writers in improving writing and usability skills.

Responsible for: Recruiting, Hiring, Training, Organizational Development, Communication, Performance Management, Coaching, Salary & Benefits, Team Building, Employee Relations, LEADERSHIP !