Thomas Keeling
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Thomas Keeling Email & Phone Number

Real Time Management Lead at Menulog Group Limited at Menulog
Location: Sydney, New South Wales, Australia 7 work roles
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Current company
Role
Real Time Management Lead at Menulog Group Limited
Location
Sydney, New South Wales, Australia
Company size

Who is Thomas Keeling? Overview

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Quick answer

Thomas Keeling is listed as Real Time Management Lead at Menulog Group Limited at Menulog, a company with 231 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Thomas Keeling.

Thomas Keeling previously worked as Real Time Management Lead at Menulog and Senior Real Time Supervisor at Menulog.

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Email format at Menulog

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Menulog

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Profile bio

About Thomas Keeling

Thomas Keeling is a Real Time Management Lead at Menulog Group Limited at Menulog. Colleagues describe him as "Tom joined my team via a secondment to a Team Leader role in 2019 for what was initially to be only 6 months. He quickly proved himself an adept people leader and easily earned himself promotion to a permanent Team Leader role later that year. Each day Tom has gone from strength to strength as he proactively sought out development opportunities that would enhance his leadership capabilities. During the height of the 2020 pandemic I recognised Tom’s capabilities and maturity by tasking him with the leadership of our first work from home team in support of our client’s BCP. Tom’s efforts during much of 2020 leading our first remote WFH team contributed greatly to the expansion of our WFH operation. For someone so early in their leadership career to demonstrate the maturity and success of someone with many more years’ experience is a testament to Tom’s capability as a leader. I look forward to even greater success in Tom’s future"

Current workplace

Thomas Keeling's current company

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Menulog
Menulog
Real Time Management Lead at Menulog Group Limited
australia
Website
Employees
231
AeroLeads page
7 roles

Thomas Keeling work experience

A career timeline built from the work history available for this profile.

Real Time Management Lead

Current

Sydney, New South Wales, Australia

- Subject matter expert for Real Time Management processes.- Development and Maintenance of Real Time Management Dashboards.- Maintaining an updated skills matrix for all onshore and offshore advisors.- Prepares Ad hoc reports to analyse RTM team performance.- Continuously optimise the RTM team’s performance.- Manage Real Time analyst schedules.- Recognise.

Aug 2023 - Present

Senior Real Time Supervisor

Sydney, New South Wales, Australia

Mar 2023 - Aug 2023

Real Time Analyst Supervisor

Sydney, New South Wales, Australia

  • Team management and development.
  • Stakeholder management, global and local.
  • Conducting post day analysis of centre performance andpresenting to the operations team..
  • Facilitating an environment of continuous improvement withinWFM and working with Operations and other support teams toachieve centre KPI’s.
Apr 2022 - Mar 2023

Real Time Analyst

  • Intraday management of contact centre through monitoring of adherence to schedules, inbound volume and delegation of workforce resources.
  • Inputting of corrections and exceptions into schedules. - Interacting with internal stakeholders to address and solve issues. Making sound and logical decisions based on those interactions. - Conducting efficient.
Jun 2021 - Apr 2022

Real Time Analyst

Sydney, New South Wales, Australia

- Stakeholder management- Maintaining healthy and effective communication between Service Delivery and Real Time Departments- Roster updates - Communication Macro development and maintenance

Dec 2020 - Jun 2021

Team Leader

  • Driving team performance to meet and exceed targets across all metrics
  • Driving engagement to foster job satisfaction and lower attrition
  • Providing coaching and support to ensure best practice
  • Developing skills and competency within the team
  • Managing performance outliers in order to mitigate risk and meet business requirements
  • Assisting with recruitment
May 2019 - Dec 2020

Customer Service Representative

Sydney, New South Wales, Australia

- Inbound telephony duties- Customer service- Account management and registrations- Debt management- Mentoring and development

Apr 2018 - May 2019
Team & coworkers

Colleagues at Menulog

Other employees you can reach at menulog.com.au. View company contacts for 231 employees →

FAQ

Frequently asked questions about Thomas Keeling

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What company does Thomas Keeling work for?

Thomas Keeling works for Menulog.

What is Thomas Keeling's role at Menulog?

Thomas Keeling is listed as Real Time Management Lead at Menulog Group Limited at Menulog.

Where is Thomas Keeling based?

Thomas Keeling is based in Sydney, New South Wales, Australia while working with Menulog.

What companies has Thomas Keeling worked for?

Thomas Keeling has worked for Menulog, Menulog Group Limited, and Datacom.

Who are Thomas Keeling's colleagues at Menulog?

Thomas Keeling's colleagues at Menulog include Ashlee Lynch-Marson, Mįn Lώįn, Helena Tibben, Daniel Jaszczyszyn, and Tammy Nortje.

How can I contact Thomas Keeling?

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