Thomas Kell Email & Phone Number

Recently acquired both CompTIA A+ and Network+ Certifications. Strong troubleshooting abilities across computers, ethernet network, and mobile devices. Committed and achievement-oriented Supervisor of Technical Support, possessing substantial background in overseeing and guiding proficient technical support groups. Demonstrated skillset in the field of telecommunications, with a history of consistently surpassing performance goals and upholding remarkable customer contentment. Proficient in streamlining workflows, promoting team unity, and introducing inventive approaches to amplify operational effectiveness. Proficient communicator with the ability to adeptly resolve intricate problems and deliver successful resolutions.Stats Driven | Strong Communication and Problem Solving | GSuite Proficient | Pivot Tables | Vlookup | Data Analysis | TCP/IP Networking | Network Configuration | Network Administration | Network Infrastructure | Network Security | Cryptography and PKI | Identity Management | Threat Intelligence | Risk Management | Data and Host Security | Incident Response | Governance, Risk Management, and Compliance| Information technology | DHCP/DNS Ethernet and Firewall Proficient | Virtualization | Active Directory | Team Building | Customer Service | Technical Troubleshooting | Performance Metrics | Process Improvement | Communication | Training and Development | Cross-Functional Collaboration | PC Hardware & Software Troubleshooting | Remedy Ticketing System | Structured Query Language (SQL) | R Programming Language