Thomas Kelleher Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City Metropolitan Area

- Manage end-to-end Qualtrics Preview programs by connecting Product Managers/Engineers with external users to validate and iterate on new products/features before Launch- Lead technical implementation and execution of Qualtrics' pre-launch product feedback programs via various software and API integrations.

- Manage end-to-end feature testing and validation through Qualtrics' Preview program.- Gauging product readiness and customer sentiment before product launches to ensure a positive customer experience- Solicit and Triage customer feedback to inform product roadmaps- Own and Optimize program workstreams on the Qualtrics platform, Jira, and internal databases through various OOTB and REST API integrations

Provo, Utah, United States

Trained as an expert in the Qualtrics Core XM and EX platforms, with significant crossover experience in XM Directory and CX platform. I helped users, from students designing their first survey to Fortune 500 companies implementing customer feedback or employee engagement programs, ensure Qualtrics is functioning to its fullest capabilities for their specific use cases. I assisted with survey design and troubleshooting, and triaged client issues with a consistently high level of efficiency and satisfaction.

San Francisco Bay Area

- As part of a small business, I did sales, operations, marketing and design work, which led to the company achieving its best-ever quarterly revenue in 2019.- Managed operational changes for our pivot during the initial March 2020 COVID lockdown, which resulted in our highest ever volume of goods sold in a single month.https://footofthebed.com/

San Francisco Bay Area

- Edited, reviewed and wrote sections on sustainability-driven behavioral design for organization's upcoming book release.- Conducted research and feedback analysis for a gov't-funded project on mitigating localized coastal plastic pollution.The Root Solutions uses behavioral economics and psychology to help organizations improve the effectiveness of their environmental campaigns. The company has worked with NOAA, The Surfrider Foundation, UC Berkeley, and others.

Claremont, Ca

- Assisted in the operation and maintenance of the wood-shop and metalworking facilities- Aided students in their course and personal projects

Sf Bay Area

- Led groups of ~10 campers in a week-long process of building Arduino-controlled robots from scratch. - Taught operation and use of Camp-Specific IDE, Arduino IDE, servo motors, motion sensors and the Arduino micro-controller.

Hayward, Ca

- Gained hands-on experience with different manufacturing processes and design challenges in developing energy storage technology for more sustainable energy grids.- Developed BOP's for pipe assemblies in the flow battery system.

Hayfork, Ca

Taught blacksmithing and woodworking to campers in an outdoor, largely off-grid environment.

Bachelor’S Degree, Environmental Physics And Engineering Concentration

Activities and Societies: Assistant Technician in School's Wood and Metal Shops, 5C Ski and Snowboard Club, Claremont Club Basketball.

Earth Systems

Frontiers Abroad Program - 5 week Field Camp consisting of Volcanology, Maori Environmental Management, Tropical Marine Ecology.