Thomas Kelleher Email and Phone Number
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Program Manager with over four years of experience leading global engineering programs. With a customer-first mindset, strong communication skills and a dedication to continuous improvement, I ensure my stakeholders, both internal and external, feel heard and derive clear value from the programs I run.
Qualtrics
View- Website:
- qualtrics.com
- Employees:
- 5770
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Product Feedback And Insights Program Manager, Technical LeadQualtricsSalt Lake City, Ut, Us
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Product Feedback & Insights Program Manager, Technical LeadQualtrics Oct 2023 - PresentSalt Lake City Metropolitan Area- Manage end-to-end Qualtrics Preview programs by connecting Product Managers/Engineers with external users to validate and iterate on new products/features before Launch- Lead technical implementation and execution of Qualtrics' pre-launch product feedback programs via various software and API integrations.
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Global Program Manager, Product EngineeringQualtrics Jun 2021 - Jan 2024- Manage end-to-end feature testing and validation through Qualtrics' Preview program.- Gauging product readiness and customer sentiment before product launches to ensure a positive customer experience- Solicit and Triage customer feedback to inform product roadmaps- Own and Optimize program workstreams on the Qualtrics platform, Jira, and internal databases through various OOTB and REST API integrations
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Product SpecialistQualtrics May 2020 - Jun 2021Provo, Utah, United StatesTrained as an expert in the Qualtrics Core XM and EX platforms, with significant crossover experience in XM Directory and CX platform. I helped users, from students designing their first survey to Fortune 500 companies implementing customer feedback or employee engagement programs, ensure Qualtrics is functioning to its fullest capabilities for their specific use cases. I assisted with survey design and troubleshooting, and triaged client issues with a consistently high level of efficiency and satisfaction.
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Operations And Business Development AssociateFoot Of The Bed Cellars Nov 2019 - May 2020San Francisco Bay Area- As part of a small business, I did sales, operations, marketing and design work, which led to the company achieving its best-ever quarterly revenue in 2019.- Managed operational changes for our pivot during the initial March 2020 COVID lockdown, which resulted in our highest ever volume of goods sold in a single month.https://footofthebed.com/ -
Project/Research AssistantThe Root Solutions Jun 2019 - Oct 2019San Francisco Bay Area- Edited, reviewed and wrote sections on sustainability-driven behavioral design for organization's upcoming book release.- Conducted research and feedback analysis for a gov't-funded project on mitigating localized coastal plastic pollution.The Root Solutions uses behavioral economics and psychology to help organizations improve the effectiveness of their environmental campaigns. The company has worked with NOAA, The Surfrider Foundation, UC Berkeley, and others. -
Shop Technician AssistantPomona College Sep 2018 - May 2019Claremont, Ca- Assisted in the operation and maintenance of the wood-shop and metalworking facilities- Aided students in their course and personal projects -
Robotics InstructorGalileo Learning Jun 2018 - Jul 2018Sf Bay Area- Led groups of ~10 campers in a week-long process of building Arduino-controlled robots from scratch. - Taught operation and use of Camp-Specific IDE, Arduino IDE, servo motors, motion sensors and the Arduino micro-controller. -
Manufacturing InternPrimus Power Nov 2017 - Jan 2018Hayward, Ca- Gained hands-on experience with different manufacturing processes and design challenges in developing energy storage technology for more sustainable energy grids.- Developed BOP's for pipe assemblies in the flow battery system. -
CounselorBar 717 Ranch Jun 2016 - Aug 2016Hayfork, CaTaught blacksmithing and woodworking to campers in an outdoor, largely off-grid environment.
Thomas Kelleher Skills
Thomas Kelleher Education Details
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Environmental Physics And Engineering Concentration
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Earth Systems
Frequently Asked Questions about Thomas Kelleher
What company does Thomas Kelleher work for?
Thomas Kelleher works for Qualtrics
What is Thomas Kelleher's role at the current company?
Thomas Kelleher's current role is Product Feedback and Insights Program Manager, Technical Lead.
What is Thomas Kelleher's email address?
Thomas Kelleher's email address is th****@****ics.com
What schools did Thomas Kelleher attend?
Thomas Kelleher attended Pomona College, University Of Canterbury.
What skills is Thomas Kelleher known for?
Thomas Kelleher has skills like Microsoft Word, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Human Centered Design, Solidworks.
Who are Thomas Kelleher's colleagues?
Thomas Kelleher's colleagues are Ethan Meyer, Akshay Mathews, Yliann Fares, Mrunal Jadhav, Lori Burnett, Scott Heimes, Kai Han.
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Thomas Kelleher
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