In collaboration with the Quality Protection Services (QPS) Operations team, assessed and evaluated caseloads for vacant and new hire positions to develop an effective talent sourcing strategy.Led the full life-cycle recruitment process, including sourcing, screening, interviewing, and hiring Security Officers and Fire Life Safety Directors for new or vacant positions.Ensured all new hires completed onboarding paperwork, provided necessary qualifications, participated in orientation, and were prepared to report to their first assignment.Worked closely with QPS Operations and HR teams to gather feedback on former, inactive, or under-utilized team members to identify potential candidates for vacant full-time or part-time positions.Proactively partnered with security training schools, reserve military units, industry organizations, community groups, non-traditional media, and NYC government programs to develop alternative talent pipelines.Collaborated with Account Managers and other QPS leaders to understand the specific needs of each client and job site.Implemented onboarding procedures to ensure full compliance with documentation requirements, including assistance with license verification and tracking.Provided regular updates on recruitment activities through tracking reports and maintained clear communication channels with candidates, new hires, and team members to enhance engagement, retention, and referrals.Worked with QPS Operations and HR to create a "life-cycle" project for vacation replacements, ensuring continuous communication for future staffing opportunities.

Directed and oversaw the operations of the Security Operations Center (SOC), ensuring efficient execution of all security-related functions and fostering a high-performance environment within the team.Held primary accountability for real-time security event monitoring, incident management, and rapid response protocols, ensuring the timely detection, containment, and resolution of security threats.Spearheaded incident identification and assessment processes, ensuring accurate quantification and comprehensive reporting. Facilitated seamless communication across departments, and led mitigation strategies to minimize the impact of security breaches.Ensured strict compliance with Service Level Agreements (SLAs), driving process adherence and continuous improvement initiatives to optimize operational efficiency and meet or exceed established objectives.Proactively revised and enhanced the Security Operations Framework by developing and refining processes, reviewing internal policies, and addressing operational challenges related to SLA management and overall security governance.Led team and vendor management efforts, overseeing staffing, resource allocation, and vendor relations to ensure optimal use of resources. Identified performance gaps, initiated corrective actions to enhance the overall effectiveness of the SOC.Managed the administration and maintenance of critical security devices and tools within the SOC, ensuring their proper configuration, functionality, and alignment with operational requirements.Led advanced threat management and modeling efforts by identifying emerging threat vectors and vulnerabilities. Developed and conducted red/blue team penetration tests to assess and enhance organizational defenses.Produced detailed reports, dashboards, and key performance metrics on SOC operations, presenting actionable insights and recommendations to senior management to guide decision-making and drive strategic security initiatives.

Oversaw the overall management and administration of the contract, ensuring all operational objectives were met.Provided leadership, continuous training, and direction to staff, fostering professional growth and maintaining high performance standards.Supervised, hired, and mentored direct reports, ensuring the smooth execution of daily operations and promoting a collaborative work environment.Addressed complaints and concerns promptly, taking corrective or disciplinary action as necessary to resolve issues and maintain service quality.Reviewed all process and performance evaluations, actively participating in implementing timely corrective actions to optimize operational efficiency.Collaborated closely with client management, attending daily shift briefings and maintaining open communication to ensure alignment with client expectations.Managed staffing and scheduling to meet client requirements, ensuring full post coverage, including during breaks, sick leave, tardiness, training, and vacation periods.Ensured all staff were fully trained on client-specific requirements, maintaining up-to-date records for initial and ongoing training.Developed and implemented comprehensive emergency response and incident action plans to ensure preparedness and swift action in critical situations.Maintained adherence to detailed reporting protocols, including incident and activity reports, ensuring accurate and timely documentation.

- Provided strategic leadership and oversight to Line Supervisors, Military Special Operations Guards, Internal Guards, Technical Support Staff, and Security Operations Center Agents, ensuring consistent operational excellence across all teams.- Developed and implemented comprehensive electronic security procedures, utilizing expertise in access control systems such as CCure 9000, Pro-Watch, Picture Perfect, and TruVision to enhance security operations.- Established and managed a robust training and assessment program for Security Guards, fostering continuous skill development and improving overall performance.- Supervised security posts across client locations, ensuring staff adhered to operational protocols and performed their duties efficiently.- Managed administrative responsibilities, including payroll processing and time sheet management, ensuring accuracy and full compliance with client and company requirements.- Responded to and resolved complex security situations escalated by on-site officers, providing decisive leadership in critical incidents.- Made informed decisions in strict accordance with client specifications and company policies, maintaining operational integrity and compliance.- Ensured all personnel adhered to post orders, Standard Operating Procedures (SOPs), and emergency protocols, maintaining high standards of compliance and readiness.- Led and directed investigations, producing detailed and accurate incident reports for client stakeholders and AlliedUniversal senior management.

• Effectively managed a 24-hour Security Operations Center (SOC), which serves as the single point of contact and information hub for all security-related issues concerning Deutsche Bank in North, Central and South America.• Responsible for supervising, hiring, and mentoring 13 direct reports, and ensuring the success of day to day operations.• Performed as an effective liaison between SOC and Deutsche Bank Upper Level Management in Corporate Services.• Coordinated and thoroughly trained SOC Employees, evaluated performance, as well as supplied performance reviews.• Verified and ensured the accuracy of detailed reports and metrics on various SOC functions.• Worked in various areas of electronic security and developed and implemented operational procedures.

• Worked with local law enforcement on counter-terrorism efforts to ensure the safety and security of properties and inhabitants.• Promptly responded to and resolved situations which cannot be rectified by Guards on post.• Adhered to client specifications and company policies in all decision-making exercises.• Coordinated all annual trainings for Supervisors and Guards. Ensured compliance with strict access control procedures.• Organized timesheets, to ensure all administrative paperwork are accurate and properly documented.• Scheduled over 2000 HPW for Supervisors and Guards.• Supervised all posts throughout the sites to ensure that staff properly carried out their duties.

• Monitored all security alarms to ensure proper access and overall safety of numerous bank sites.• Monitored local law enforcement wires, nationwide weather conditions and various news media outlets for information that may impact operations, employees and properties.• Generated and distributed daily reports on access and alarm history that pertained to daily operations.• Provided daily reports of Fire Wardens and Deputy Fire Wardens at 60 Wall St. to Fire Command for daily use.• Monitored the Security Hotline and recorded activity that are pertinent to bank operations.• Programmed Card Access System including creation of records, assigning and removing access, disabling identification cards.