I am passionate about expanding understanding and recognize that requires objectively gathering details, accurate documentation, identifying trends and considering multiple points of view. I recognize that Conventional Wisdom evolves and that technology changes quickly, therefor I feel it's important to ask thought provoking questions to gain a larger, clearer view.I am an adept Troubleshooter and Technical Support Specialist, skilled in swiftly resolving end-users' issues through precise diagnosis. My approach involves asking targeted questions, listening to understand, assessing the problem, and documenting relevant information to identify the root cause. I excel in recognizing trends and educating users on best practices to prevent similar issues. My unique methodology centers on collecting objective facts and systematically eliminating potential causes.I have a strong desire to share processes and best practices that simplify life. I've found that those I assist are grateful and tend to reach out to me as a trusted source for future issues.I believe that every problem has a solution and that we are entering a point in History where the combination of Technology, The Internet & AI will contribute to achieving goals that were considered unobtainable until recently.I am adept at connecting with the user. I also recognize that everyone does not have the same comfort level with technology, so I do my best to "meet a person where they are" in their level of comfort. I believe this is a major contributing factor to my success.Additional experience includes Retail Management | Retail Store Inventory Audits | Scheduling | Loss Prevention | Reporting Crime to Law Enforcement | Cycle Counts | Daily Sales Reconciliation |