Thomas King Email & Phone Number

Stockton, California Area

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Joined celebrity hair stylist in a newly created business franchise to drive and increase sales,marketing and management initiatives. Manage day to day performance and operationobjectives. First class customer service and best practices. Key achievements include:• Managed the companies objectives monitoring achievements against targets, takingcorrective action where necessary increasing sales by 20% compared to the 10%industry threshold.• Trained and mentored employees to improve selling skills and customer servicethrough a salon handbook outlining day to day operations increasing sales andproductivity.• Implemented a membership program for customers generating $3000 in revenue permonth.• Worked with staff to boost gift card sales from $2000 to $9000 with a 2 week self designedtraining program fostering teamwork.• P&L responsibility maximizing Sq footage to our flagship location with a target thresholdof $60,000 per month.

Tracy

Showcase Specialties - Marketing and Advertising for the automotive and clothingindustry.; Managed overall company operations including web designers, project coordinators and salesteams. Key Achievements include:• Created a four week training program which increased new sales by 10% within a threemonth period.• Spearheaded west coast sales and distribution locations for clothing company distributing24,000 units per quarter within its first year exceeding company expectations by 8% perquarter.• Through a performance based goal chart the company was able to exceed theoriginal forecasted predictions within its first two years.

Joined Federal Express as a loader at the oakland airport, promoted to courier graduating into anoperations manager within seven years. The newly created senior role was responsible to driveand increase on road productivity, recognize sales leads, prospects and create an efficientcustomer experience. Direct line management of four managers reporting to a senior manager.Key achievements include:• Directed and managed 30 daily on-road express delivery routes maintaining anaverage delivery productivity rating of 99.5% or higher per day.• Achieved corporate cost per package while reducing the number of on-road routes andmanaged leadership-teamwork for 120 employees during 9-11.• Highest sales leads participation of 120 couriers within the east bay district with an 86%participation rating.• Spearheaded the annual Federal Express United Way campaign raising $33,000achieving top honors for the district.• Maintained a five year top safe driver rating for 30 express courier drivers.• Developed a station safety team checklist boosting morale increasing safety awareness.

Business Management

Education record