- Supporting customers worldwide for MadgeTech hardware and software, and their integration in unique and complex applications.- Working across multiple teams, on evolving processes and products.- Retaining customers by quickly addressing problems affecting mission critical applications, and effectively managing crisis situations.- Analyzing incident patterns to proactively improve product offerings.- Identifying weaknesses in product documentation and coordinating improvement.

- Proactively generating new sales from an existing customer base.- Explaining product offerings and improvements, and finding the value for the customer in the base products and accessories.- Became the in-house expert on the individual software packages.- Training new employees on the product line.- De Facto technical support and technical sales consultant for the team

- Overhauled and improved under-performing stores. Tasked with managing several failing locations, by recruiting new staff, training or improving new and existing staff, and recruiting and training a new manager to run the location.- Revenue improved significantly in each store managed.- Managed Concord, Jaffrey, Manchester, and Penacook stores. Additionally, covered or assisted management in Goffstown and Tilton.- Gave stores the "white glove treatment" by addressing organization, comprehensive cleaning, and implementing new policies to keep the stores looking great.- Assisted with improving sales in other stores in the area through on-site training of their existing staff.