Thomas Kline Email & Phone Number

Castle Pines, Colorado, United States

• Communicated with over 150 members daily, representing all ages and backgrounds, including high-level business executives by focusing on providing a positive customer experience
• Maintained an overall focus on process improvement and efficiency
• Prioritized work and multi-tasked, enabling completion of multiple simultaneous activities while addressing member needs in a timely manner
• Organized and executed golf cart and range operations to support daily operations and multiple large golf tournaments
• Engaged in problem solving with operations team when something did not happen according to plan
• Earned Employee of the Month for the Country Club in June 2024

Centennial, Colorado, United States

• Managed guest communications, front desk operations, merchandise sales, and reservations
• Educated guests on computer systems operation about 12 possible games to play and what game fits each skill level of golfer in effort to provide positive customer experience
• Welcomed guests into Topgolf and answered questions about customer visit including logistics of facility and how to operate user interface
• Analyzed best ways to distribute golf bays to each group arriving, maximizing efficiency