• Communicated with over 150 members daily, representing all ages and backgrounds, including high-level business executives by focusing on providing a positive customer experience• Maintained an overall focus on process improvement and efficiency• Prioritized work and multi-tasked, enabling completion of multiple simultaneous activities while addressing member needs in a timely manner• Organized and executed golf cart and range operations to support daily operations and multiple large golf tournaments • Engaged in problem solving with operations team when something did not happen according to plan • Earned Employee of the Month for the Country Club in June 2024

• Managed guest communications, front desk operations, merchandise sales, and reservations• Educated guests on computer systems operation about 12 possible games to play and what game fits each skill level of golfer in effort to provide positive customer experience• Welcomed guests into Topgolf and answered questions about customer visit including logistics of facility and how to operate user interface• Analyzed best ways to distribute golf bays to each group arriving, maximizing efficiency