Provide superior Customer serviceSupport company internal programs to generate salesMerchandising store on a daily basis and react to changes in weather or seasonResponsible for daily operations of retail storePrepare store for opening and closing businessManage associates in several departmentsCash handling and balance cash reportInventory control, reduce shrinkage and manage vendors inventoryConduct payroll functions on a biweekly basis, manage overtimeAttend community sponsored events

Partnered with Senior Plan Administrators in management of mutliple accounts with assets ranging from $500K to $3.4M Managed participant distribution requests, loan requests, updated participant information Handled client contributions, loan payments, reconciled accounts, updated census requestsMaintained client and participant records in electronic storage systemCoordinated office relocation from San Marco to Sutton Park, the project came in under budget by $2500 which consisted of all new office furniture, physical move, IT configuration, new stationary and over see construction of build out. Organized each staff members’ new office and closed down previous office.Responsible for HR functions including supervision of the Database Manger.

Directed daily operations for a non-profit Speech and Hearing facility including management of seven clinical and four administrative staff membersRepresented clinic in the community through various networking functions and health fairsManaged scheduling for three Doctors of Audiology, four Speech Language Pathologists and four administrative personnelHired and trained administrative professionals in medical front office including scheduling, insurance verification, authorizations, and eligiblityProcessed payroll on a semi-monthly basis, managed 503B accounts, healthcare benefits, maintained personnel records, workers’ compensation, COBRA and compensation packagesMaintained Policy and Procedure manuals for the Audiology dept, Speech Language program, and overall clinic operationsConducted chart audits on a monthly basis with Clinic Director

Managed daily operations of a family Eye Care facility located inside Pearle Vision CentersHired and trained optometric technicians on auto-refraction, tonometer, lensometer, Optomap digital retinal exam, contact lens fitting, care and handlingCalculated payroll, commission sales on a biweekly basis, commissions were based off of contact lense sales and paid out on a monthly basisResponsible for daily, weekly and period goalsResponsible for patient scheduling, insurance verification and timely filing of insurance

Reported on statistical information on a weekly and monthly basisDeveloped Family Medicine, Chiropractic, Physical Therapy and Front Desk department procedure manualsCreated Quality Assurance programs to assist in patient flow and patient satisfaction; followed up with patient quality care concerns and commentsPromoted the organization to the community at numerous networking functions and attended health fairs.Managed Electonic Medical Records conversion Performed Department of Health related internal investigations; followed up on all appropriate logs for all departmentsMaintained staffing schedule for three Chiropractors, a Physical Therapist, two Family Practice Physicians, a Neurologist, two Nurse Practitioners, and administrative staffDeveloped an internal communication system to help keep all employees up to date of any changes or up coming eventsCreated a professional library for employees who sought professional advancement

Responsible for successful operation of a Walk-in Urgent Care facilityGenerated revenue leads, lead network and promoted the company at community functions and health fairsPartnered with Directors to set department goals and develop specific action plans to achieve objectivesAnalyzed effectiveness of total center operations to ensure customer satisfaction, appropriate merchandising and expense/costs controlResponsible for daily and period closing reports of all five centers

Effectively analyzed marketability, presentation and trend of products in the North East and Florida territory for an organic retail grocery chain. Increased number of stores in the North East from twenty two to thirty and in Florida, from six to eightSuccessfully worked with clients’ senior executive team to organize and create plans for new stores and improve existing propertiesReviewed monthly, quarterly and year-to-date reports, analyzed sales, profits and the cost of goods for each region

Managed multiple locations while transferring between districts, analyzed effectiveness of total store operations to ensure customer satisfaction, appropriate merchandising and expense/cost control