Thomas Knowles Email & Phone Number

London, England, United Kingdom

• Leading on the implementation and launch of new Patron and Membership programmes: incorporating a data-driven engagement, retention, and recruitment strategy, implementation plan, product development, benefits, and.
• Leading on the growth of Patron and Friend income by proactively using Tessitura, onsite and online promotion, performance recruitment, events, marketing and social media channels.
• Leading on the development of a new digital newsletter, encouraging engagement with ENB, nurturing the supporter community and exemplifying philanthropic benefits to membership support.
• Leading on the creation and delivery of an overarching communications plan for the Development Team, identifying key milestones throughout the season, and exclusive and compelling content to engage supporters.
• Identifying and planning opportunities to encourage and increase supporters’ secondary spend: online, at performance venues and through appeals.
• Devising a stewardship pipeline and overseeing the delivery of a strategy to identify prospectives from Friend groups, for patronage, major gifts and legacy giving.

London, England, United Kingdom

• Developing and managing ENB’s Friend and Patrons’ programmes, devising and implementing strategies to grow the programmes and improve retention, working to agreed goals and targets.
• Overseeing an annual calendar of high-quality interactions for Patrons and Friends. Identifying, cultivating, and soliciting regular donations to increase levels of support.
• Tactically developing annual fundraising strategy within Patron and Friend schemes, and cultivating gifts.
• Overseeing gift processing and donor recognition systems, using Tessitura to manage prospect pipelines, monitor engagement and gather behavioural data.
• Producing persuasive and targeted fundraising proposals and reports for Patrons, as well as engaging and inspiring communications.
• Writing key documents such as appeal briefs for Board Members, and executive staff.

London, England, United Kingdom

• Designing, managing and executing global supporter and stakeholder engagement strategies, that drive the BM’s financial and civic objectives.
• Developing an annual calendar of printed and digital communications, tailored to stakeholder engagement.
• Fundraising within supporter schemes and stewarding gifts of five figures and above, whilst effectively navigating sector regulations.
• Managing stakeholder mapping for the Museum’s Membership and Supporter audiences, in accordance with the BM’s global and reputational management strategy.
• Ensuring that communications have appropriate operational support for seamless fulfilment.
• Identifying opportunities for strategic partnerships, conferences, events and speaking engagements that enhance the BM’s reputation, and allow for deeper engagement with key stakeholders and audiences.

London, England, United Kingdom

• Curating an annual calendar of diverse, innovative and exciting programmes of activity toengage current members of the Museum's adult and child membership schemes, and attractnew audiences.
• Overall responsibility for all Member programmes and relating budgets/ income targets.Negotiating contractual conditions on collaborative projects and managing fees, insuranceand programme costs.
• Supporting the design and production of video content for supporters, engaging with theBroadcast team to develop a calendar of regular video content.
• Maintaining the Membership events area of the British Museum website, ensuring it acts as akey tool for engaging Members.
• Shaping an audience development strategy that supports the aims of the Museum to engageaudiences more deeply with its work and the collection.
• Identifying key opportunities for the recruitment and retention of Members, and the generationof guest ticket income.

London, England, United Kingdom

• Managing all events’ budgets and developing prediction of events’ costings for stake holders.
• Raising sponsorship, whilst building and managing relationships with organisations and senior level clients.
• Central planning, project management and delivery of operational excellence for all events.
• Managing the fundraising committee and developing strategic objectives to achieve income targets.
• Developing and managing an extensive delivery plan for all events, including all logistical arrangements, e.g. safeguarding participants, insurance, booking systems, managing numbers and ensuring safety of collections.
• Developing an Events Programme that fulfills the strategic aims of the Paul Mellon Centre, promoting the study of British art, and championing positive inclusivity and collaboration.

• Programming art focused programmes of engaging events for Friends and Patrons of the RA.
• Researching, devising and managing events, whilst developing and maintaining robust and effective evaluation processes.
• Contributing towards the RA's vision for the future, participating in the development of accessible programmes, engagement and digital facilities.
• Working with partner groups, local councils, artists, writers and other organisations; engaging with new energies, techniques and psychologies, to ensure that collections, presentations, and productions are interesting.
• Developing and running offsite events, establishing relationships and developing content with partner organisations, providing operational, logistical and administrative support to all collaborators.
• Ensuring each event is commensurate with the RA’s standing and reputation.

• Programming, coordinating and delivering projects and events.
• Researching new event, workshop and tour possibilities as well as new collaboration opportunities.
• Effectively coordinating all logistical and operational aspects of the programme, ensuring its smooth-running delivery and a high quality visitor experience.
• Delivering effective administrative, logistical and operational support for the Adult Programmes within the Learning Department.
• Managing function and workshop assistants as well as department interns.
• Researching and identifying sources of funding for the Learning Department, and helping to devise funding applications.

• Ensuring effective and efficient administrative support for all Learning programmes, including school groups, young people's programmes and public programmes, provided by the Gallery.
• Supporting Schools Manager with the development of programme content.
• Developing e-mailouts for schools.
• Researching schools’ mailing lists.
• Supporting with the development and running of CPD events.
• Maintaining high standards of customer care whilst dealing with busy programmes and large work load.

• Assisting the workshop leader by providing constant technical, administrative and artistic support, and engaging with the tutees, helping them to get the most out of their experience.
• Ensuring effective communication, with other members of the Gallery's departments.
• Working with young people, NEET participants, schools, vulnerable adults, individuals with SEN, community groups and BSL audiences.
• Working with professional high profile artists, ensuring that their needs and expectations are met.
• Developing a strong knowledge of specialised technical equipment.
• Working with visually impaired participants and learning effective picture description.

• Taking group and individual bookings.
• Checking in school groups.
• Updating mail-outs and correspondent information.
• Navigating and maintaining a number of databases.
• Maintaining materials and stock taking.
• Transcribing recorded interviews and collating evaluation forms.