Promoted and executed the key account management for globally operating marine customers, such as major shipping companies or ship management companies, including Maersk Group, MSC Group, V. Group, Anglo-Eastern, Bernhard Schulte Shipmanagement, Columbia ShipmanagementAccountable for sales and growth targets (market share, installed base)Successfully negotiated and concluded global long-term service agreements with all global key customers (sales volume USD 40M p.a.)Directed the local network sales managers of global accounts

Regional responsibility of Northern EU, UK, Germany, Italy, Greece/Cyprus (until 2019).Regional responsibility of Southeast Asia, Middle East, Northern EU (until 2015).Accountable for sales results to profitably achieve qualitative and quantitative targets for lifecycle management, service portfolio of products and solutionsLed negotiations and successfully concluded major service agreements to secure sales volume and create customer value (10% volume growth YoY through service agreements)Actively initiated, developed, and introduced 5 new segment-specific committing service agreement solutions and thereby enhanced the service portfolioTrained and coached local network sales teams to exceed sales targets through value-based sellingSuccessfully implemented sales strategies and initiativesExecuted commercial risk reviews of large, long-term service agreementsStrongly promoted continuous improvement in HQ and network organization through process simplification and standardizationInteracted intensively with head of sales of local business units

Executed the key account management in technical after sales service for Wärtsilä Finland, a world leading diesel engine manufacturerManaged technically and commercially product failures and customer claimsAdvised and supported customer and network technical expertsLed product design improvement projects, e.g. a task force for the redesign of a turbine shaft with successful recovery of lost business reputationEvaluated failure statistics and identified business impacts

Engaged in engine-turbocharger performance matching with engine builder Wärtsilä FinlandSubstantially improved and incorporated work processes within local business unit

Overall managed design field tests and product upgradesSuccessfully developed a new standardized field test process