Collaborate with HR functions to provide a best-in-class on boarding experience to all U.S. salaried new hires.

• Function as the primary point of contact for Human Resource related concerns to over 235 contract employees located at multiple customer sites.• Address employees concerns in large group settings and individually to resolve such issues as benefit concerns.• Conduct employee performance appraisals and counsel employees to improve work performance.• Mediate between Ford customers, contract employees, and Ford HR to resolve escalated matters.

• Successful in building positive relationships with a wide segment of customers in all departments.• Understand and effectively communicate multiple venders’ pricing for customers.• Listen to customer computing needs; transfer the data to “Customer Solutions” form, then transfer to geek squad for checkout. • Effectively listen to customer electronic needs and offer agreeable solutions.• Manage escalated customer issues and implement resolution.• Activate new customer devices and assist in setting up customer purchases so they leave satisfied.• Manage and process multiple customer orders daily.• Assist and repair customer electronics.• Consult with geek squad on technical issues to offer best solutions.

• Implemented fun and creative workshops to teach the fundamentals of tennis to all age groups.• Assessed and evaluated skill levels for group placement.• Successfully grew student clientele over 60% in a 7 year time span.• Orchestrated tournament matches and pizza parties for over 30 kids.