Part of the Wealth Management Strategic Solution team I manage complex cross border digital projects, in particular for the strategic initiatives of the Wealth Management Africa, Middle East and Europe. Working closely together with the business owners, product owners, development teams and vendors to deliver complex cross border digital projects for the bank’s clients in AME, I have been exposed to various challenges which I managed to successfully resolve and during my tenure our team have successfully completed ten large-scale projects which are now all generating substantive revenues for the bank in AME. We delivered various end to end Mobile App Client Journeys for General and Life insurance products, Investment products (Mutual Fund, Fixed Income) and Foreign Currency (FX).

Part of the Digital Transformation team I manage the digital transformation of Wealth Management products, in particular for the Wealth Management team, which includes the digitisation of the bank’s insurance products in Africa. Introduced the Agile product delivery framework as a new way of work and teams were actively participating in sprints, having daily stand-ups, backlog grooming, demo’s and retrospectives for continuous improvement and deliver results for clients. Delivered various end to end Mobile App and Hybrid Client Journeys for General and Life insurance products.

On 11 September 2017, the team has successfully completed the IT data migration of the bank's mortgage portfolio. As of that date, over 11,000 mortgages of private banking costumers have been effectively migrated into the new system hosted by Stater. The project encompasses the outsourcing of the bank’s mortgage portfolio to an external service provider Stater. This is an extensive Agile/Scrum IT project lifting the entire existing mortgage portfolio and newly acquired mortgages administration into a new external system. • I have been involved in this project from the initiation (2014), definition (2015), execution (2016) and implementation (2017) phase.• I was responsible for one of the streams: Client, Product and IT Process, leading 5 project associates and managing the implementation of products, business IT requirements and processes (operational and customer journey), output (mortgage offer customer), documentation and communication. • Conducting frequent presentations (demo after each sprint), trainings and leading various Agile/Scrum: daily stand-ups, product backlog (grooming), work breakdown, user stories, sprint planning meetings, retrospective (continuous improvement) and regular team meetings.• Guiding the official start of the project which included drafting a project plan, project initiation document (PID), setup of the team.Achievements:1. Conducting a definition study(during the course of three months, 2015) at Stater to check and examine requirements. 2. Successfully completed the implementation of IT applications, products, business processes, output documentation and IT data migration of the bank's mortgage portfolio.3. Realisation of reduction of the cost-to-income ratio and increased efficiency ratio, with the replacement of the IT system, digital work-processes (STP) and decreasing the FTE’s from the bank.More information: https://stater.nl and https://corporate.vanlanschot.nl/en

As a Senior Product Manager I have been responsible for a variety of banking products, including mortgages, credit facilities and personal loans products. Developing and maintaining credit-related products within the private banking product category. Tasks included controlling, analysing, developing and evaluating existing products in relation to mortgages. Managing a variety of projects involving change management, IT implementation, internet banking, process improvement, customer excellence. Core responsibilities included: • Product sales and development as well as leading on implementation and improvement of projects in relation to these products. Product implementation of Stock based loans/credits.• Inventarisation of the product offering with the intend to decrease the number of products and simplify products and processes. The best product for the customer is simple, has a simple process and is on the other hand profitable for the bank.• IT application integration: Online customer portal for mortgage applications, mobile application, resulting in a faster enquiry process. • Pricing strategies: Analyses and implementations of new pricing models of mortgage portfolio, interest rates, loan to value buckets, discount packages for different target groups of the bank.• Product, process and system innovations in order to comply with new laws and regulations.• Lean methodology: heavily involved with the continuous improvement of both product and process whilst enhancing efficiency.• Continuously briefing and involving key stakeholders (directors, operations, compliance, legal affairs) in relation to the various projects.• Track developments in the market/ competitors: I have actively participated in industry events showing the latest trends, technology and innovations in respect of the banking and FinTech sector. • Guiding and managing the process of the (BPO) Business Process Outsourcing of the bank's mortgage portfolio.

Focussing on product, process and information management within the private banking division, I have been responsible for a variety of banking products, including mortgages and credit facilities. In summary key tasks and responsibilities included:• Analyse, developing and maintaining banking products ensuring consumer’s requirements and demands are met. • Supporting the process owner assisting with the implementation of products evolving from business processes (support role).• Maintaining and developing business processes (operational excellence) including the implementation of suggested change in relation to the business processes (change management), procedures and corresponding information systems (lead role).

In this position I have advised clients from the Private Banking department, in relation to real estate financing including mortgage products. Key tasks and responsibilities included:• Advising clients, including analysis and calculations, in relation to complex mortgage requests.• Advising clients in relation to a project involving the restructuring of investment mortgages.

During my role as Private Banker I was responsible for the management of high net worth individual’s finances with a focus on maintaining a strong relationship between the client and the bank. I have managed my client's complex financial matters by evaluating their current financial position, which involved gathering information regarding total assets, such as property and business interests, balances of bank accounts and the value of all investment portfolios. I have made recommendations on how to position investments and savings to achieve the client’s objectives. Advising clients on portfolio management, asset allocation, wealth structuring and other investments.

In my role as a mentor for the Junior Private Banking course I have been responsible for the coaching and guidance of new associate’s personal development, including conducting interim reviews and appraisals.

FLAIRS is a network of young bankers consisting of members of Van Lanschot, ABN Amro, ING, Rabobank and SNS Reaal. Every year FLAIRS organizes an event that brings young ambitious bankers together to inspire each other.