Thomas Konen Jr Email & Phone Number

Greater Chicago Area

I currently lead a team of ten remote based appraisers to deliver customer experiences that exceed expectations while managing through change to deliver on the company’s strategic objectives. Promote and manage utilizing a growth based mindset approach to continually develop my team while improving results

Rockford, Illinois

Responsible for the overall leadership, management and growth of this ABRA Collision repair center. Ensure that the sales, operational, financial and customer satisfaction metrics are achieved in accordance with ABRA's standards of operation. Manage a shop with a total of 15 employees and $270,000 in monthly sales volume.

Greater Chicago Area

• Orchestrate all bottom-line factors, long-range strategic planning, inventory control, customer relationships, vendor management, staffing, and team supervision. Manage multiple claims teams and a total of 37 team.
• Achieved a 15% decrease in appraisal severity YTD during tenure.
• Decreased appraiser overwrite variance by 0.09% and underwrite variance by 0.50% for 2017 in region.
• Identified training opportunities within the region and worked closely with key stakeholders to schedule and implement training programs to build teams of top performing employees.

Greater Chicago Area

• Hired, supervised, and trained team members to ensure high levels of quality, procedural compliance, and excellence in customer service. Developed and implemented strategies to continuously improve customer experience.
• Supported the implementation of processes by managing the implementation of new platforms and software including CCC estimating and Oracle dispatch systems to improve efficiency and timeliness.
• Drove operational improvement through continuous supervision of technical and procedural performance of staff.
• Consolidated a team of field appraisers located across three states.

Greater Chicago Area

• Led a team of high performing staff. Consistently evaluated staff performance, fostered staff development, and recommended corrective actions, salary increases, and promotions as required. Developed performance.
• Collaborated cross-functionally to improve services within team.
• Standardized planning and supervision of employees in the reviewing, negotiating, and completing appraisals in compliance with organizational guidelines and regulations.
• Created a new inside appraisal team which included the hiring, training, and retention of staff members.

Greater Chicago Area

• Facilitated daily operations of a select team of appraisers and partners within Progressive’s Managed Repair Network. Onboarded new shop partners and individual contributors within the program. Selected Contributions:
• Developed strategies to meet or exceed company goals in production, quality, and service, resulting in significant growth of the program within the region.
• Managed the timeliness and quality of repairs within shop group and served as Progressive Insurance direct repair supervisor.
• Coordinated action plans and direction based on monthly and quarterly results.

Greater Chicago Area

• Effectively managed a shop group which included eight to ten partners in Progressive's Managed Repair Network. Selected Contributions:
• Managed the entire repair process including the completion of the appraisal, negotiation with the shop, and subsequent customer communication.
• Recognized customer concerns, resolved issues in a timely manner, and prepared subsequent communication around overall performance to shop partners on a monthly and quarterly basis.

Greater Chicago Area

Worked extensively at and was responsible for the investigation and finalization of settlements involving first and third partly claims. Responsible for the handling of the entire claim file which involved coverage, liability, settlement and subrogation as applicable. Developed the ability to achieve results in a stressful environment.