Thomas Kuncas Email & Phone Number

Currently Located In Central Florida

Field Service Technician for Medical, Retail and Public Sector organizations. Hardware installation and repair. Laptop, desktop, server and printer platforms.

Miami-Dade / Broward / Monroe Counties

On site technical support of Bank of America, Merrill Lynch and US Trust IT infrastructures.Manage operating system and application software deployments to client platforms.Problem diagnosis and repair on server, desktop, laptop and tablet platforms.Problem diagnosis and repair on printing platforms.Identify and escalate events out of my skill set to appropriate support group.Manage revenue by real-time reporting in CRM system, accurate application of billing procedures, and identification of out of scope and time & materials events.Maintain communication with the client throughout the service event to support flexibility in the SLA reporting, and increase client satisfaction.Maintain technical certifications relevant to job responsibilities.In coordination with manager, establish goals, create and execute personal development plan.Promote and exemplify Hewlett Packard Inc.'s commitment to professional ethics, integrity and data security.Drive to grow and maintain beneficial relationships with peers, business partners and clients.

Cypress Creek Road, Fort Lauderdale, Fl

Hired to fill Service Delivery Technician position, promoted to Service Delivery Analyst I for Miami-Dade, Broward and Monroe counties to manage vendor IT infrastructure support contracts and internal technology projects.Able to balance and prioritize multiple activities and issues, without loss of attention to detail and commitment to administrative responsibilities.Trained vendor field technicians executing planned migration to managed Windows7 platform across all lines of business.Managed local projects in coordination with Senior Project Managers. Became acting local project leader during network infrastructure conversion project at Consumer Risk Operations Center in Fort Lauderdale.Demonstrated independent thinking while adhering to standard technological and business procedures. Created a custom drive replacement and reimage process reducing call center agent downtime from 3 hours to 30 minutes.Able to work independently and re-prioritize tasks/events/commitments quickly based on customer and business situations. Put LAN monitoring in place at Consumer Risk Operations Center to identify and eliminate network traffic issues causing application response lag, helping to achieve call center metrics dominating other call centers.

Miami Lakes Operations Center, Miami Lakes, Fl

Service Delivery Technician in Dade, Broward and Monroe countiesManage application software deployments to client platforms.Problem diagnosis and repair on server, desktop, laptop platforms.Problem diagnosis and repair on printing platforms.Passed exams for Novell CNA and CNE certifications.

Miami Lakes Operations Center, Miami Lakes, Fl

Hired as Service Delivery Technician in Dade, Broward and Monroe CountiesManage application software deployments to client platforms.Problem diagnosis and repair on server, desktop and laptop platforms.Problem diagnosis and repair on printing platforms.Passed exam for Microsoft Certified Professional.

St. John'S Bluff Road S., Jacksonville, Florida

Assigned to Barnett Bank of South Florida account.Desktop, server and software support technician in Dade, Broward and Monroe counties, Florida.Hired as Technician I.Awarded CompTIA A+ certification, completed internal Pomeroy Computer exams for Technician II designation.Passed IBM and Dell exams for Technician III designation.

Desktop and server support. IBM RISC 6000 and Windows workstations. Troubleshoot communication problems with remote site terminals.Managed conversion from terminal to PC workstations at main office and remote sites.

Code the underwriting manuals for 20 non-standard auto insurance companies licensed to operate in Florida. TurboPascal and BASIC. Modify to fit the application's front end. Update modules as needed.

Bachelor Of Arts (B.A.), Industrial And Organizational Psychology

Associate Of Science (A.S.), Management Computer Information Systems, Magna Cum Laude

Activities and Societies: Phi Theta Kappa Honors Society, International Scholastic Honors Society of the Two Year Colleges, Alpha Gamma.

Unfinished Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Dean'S List

Transferred credits from Indiana University with intent to complete undergrad business degree program