Management of several outsourced centers composed of 300 employees including 5executives in direct report for a turnover of 20 M€, my main missions are:• Federate staff around company projects• Developement of customer accounts and outsourced production centers.• Implement and optimize the production lines• Lead the GDPR program as Data Protection Champion

• Managing complex programs of digital transformation (OCR, BPO, BPM, CMS, RPA) • Responsible of the GDPR program• Supervision of the Project department including management of priorities according to delays, risks and interdependencies & reporting to senior management• Support new business opportunities (In large-scale and / or international environments). Actively participate in tenders through implementation• Develop, monitor and advise the implementation of outsourcing solutions for a multitude of sites / countries.• In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable• Implementation of standard project management tools (RASCI, planning, progress monitoring, ressources tool)

• Design, publish and monitor Best practices and Process management.• Provide expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit• Established an IT service support process, as well as solutions to improve business productivity.• Run Six sigma projects to improve business process outsourcing services• Implement proactive process control through rigorous change control management and service acceptance; the main objective is to ensure consistent quality of service and respect for SLAs.• Develop, design and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures.

• Drive the activities of the Document Services department and his 4-member production team, providing support to ensure exceptional performance and delivery. • Contribute to define and implement projects within the customer departments (E-invoicing, ECM, archival etc…)• Developed and instituted improvements on document workflow on all European business customer sites.• Administer and publish all management information for customer reviews and internal management and ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.• Liaise with customer accounting team to rigorously manage spend and according to customer's targets and needs, search for cost improvements.• Facilitate with interacts services or suppliers and monitor them activities to achieve high quality customer service and results against objectives to the customer.• Interfaces with customers, and participates in contract negotiations and BID management exercise such as Service Level Agreements and contract extensions.

• Management of the primary relationship with the internal international Business Unit• Create, publish and manage Global Service Level Agreement by a virtual management of the operation to achieve high level service. • Ensure robust tools and technological platforms are in place to support customer environment and best service solution are in place to host applications of customers and Business Units.• Support account growth opportunities. Defines requirements to actively manage from customer needs through implementation. • Analyse, manage and publish all management information for customer reviews and internal management reporting documentation, (Arrange, prepare and lead meetings)

• Accountable for managing service delivery for one or more client accounts• Provide a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used• Oversee the integration of all service delivery units and constantly improve the quality and inter-working of the whole ‘virtual’ service team to ensure a seamless end-to-end delivery of service for clients • Manage professionally in accordance with local laws as well as the client's contractual objectives and measures for the withdrawal of suppliers

Dublin/IrelandImplementation of all Account administration, payment demand and Collection activities

Le Blanc-Mesnil/FranceManagement of the sales department, Stock control, Dealing with international suppliers, Margin control, P&L account analysis.

Meaux/FranceDesign and provide quote for global technical solution through order process