Thomas Castillo Email & Phone Number

San Bernardino, Ca, Us

Inland Empire Ca

Managing and maintaining the rental property to ensure occupancy and profitability.Key Projects and Initiatives: clean-up and listing of property, screen and present potential tenants to owner, handle issues and problems that arise with tenants, request quotes and select service providers, research and present market data for business plan, assist in development of marketing plans for start-up

United States

Tasked with reorganization of struggling returns department to clear backlog. Tackle special projects such as warehouse maximization, packaging redesign, process improvements and development of sales programs to clear excess inventory. - Supervise employees engaged in processing returns - Build employee aptitude and confidence while creating a cohesive team. - Manage inbound shipments of returned merchandise - Monitor warehouse organization, safety compliance, and cleanliness - Implement process improvements to increase the productivity of the returnsdepartment - Monitor inventory levels of returned merchandise and report discrepancies to theOperations Manager - Monitor inbound & outbound shipments for potential quality control issues - Ensure resalable units are marked and repaired for resale and salvage units aredisassembled for the parts department - Process and test return products as needed. Classify return product as Like New, Fairor Defective - Locate replacement components when needed to repair returned products

Ontario, California, United States

Tasked with operation and organization of Returns Department. Removed a two month backlog of units within six months while implementing new Standard OperatingProcedures. - Process returned units for quality control and restocking - Reorganize department to maximize productivity and part storage - Boosted sales by developing process to resell undamaged returns - Joined the committee to review WMS systems upgrade options - Inventory Management of open box and secondary brand - Product testing and QC evaluation

Riverside, California, United States

Working with Property Managers in multiple locations to maintain and improve store performance through increased occupancy and decreased receivables-Built strong relationships with businesses and individuals based on trust and respect to improve store image-Handled daily operations in sales, receivables, customer service, evictions, auction preparations, and facility management-Monitor and ensure policies are adhered to while handling unhappy accounts and de-escalating aggressive customer situations-Ensure strong customer communication; contracts and auction notifications clearly explained and documented-Monitor and submit payroll for overtime and hours worked in multiple locations with multiple systems.

Highland, Ca

Completed many facility repairs, increased occupancy (20%), reduced accounts receivables, and made improvements that returned one of the company's largest locations to profitability.Responsible for: Account Service and Retention, Marketing, Receivables, Store Occupancy, Sales & Profitability, Facilities Management, District Store Backup, Lock Cuts, Auction Preparations, Cashiering, New Hire Mentoring

I created and shared methods for working with mentally and physically challenged patients. Making recommendations for resources to patient’s family and employers meant a lot to me in this meaningful role.Responsible for: Daily patient care including hygiene, transport, companionship and medication distribution. Maintain facility cleanliness and safety. Interact with patients and families in a calming manner.

Maintain compliance and distribution of all required products in assigned territory, ensure inventory is received & stocked, deliver and place point of sale materials such as flyers, coupons and brand materialsResponsible for: Cut-in new items, maintain store shelf standards and inventory, implemented shelf planograms, schematics and diagrams to ensure proper product placement

Responsible for: Customer Service and Operations; Store Performance, Facilities Management Key Projects and Initiatives: Completion of necessary facility repairs and improvements, increase of occupancy, reduction of accounts receivables and daily operations. Generated and maintained one of the highest occupancy and retention rates in the territory.

Bachelor Of Science (Bs), Bachelor In Business With A Concentration In Operation Management, 3.0

Bachelors of Science Degree with an emphasis in Operational Management. Studies included strong emphasis on Marketing, Management.

Associate'S Degree, General Studies