Promoted to Executive Director of Addington Place of Johns Creek. Upon arrival to this 59-unit, 65 bed Assisted Living & Special Care community, the census was 33%. By implementing my leadership philosophy of “Right People and Product produces Profit”, I focused on establishing a culture of success by recruiting leaders of success, “Right Management Team”. By implementing this strategy, within the first year of management, our census increased by approximately 50%, from 20 units occupied to 40 units occupied. Having a nursing background, and knowledge of assisted living clinical care guidelines, I have assisted the Health & Wellness Dir. to continually “Close the Back Door” functioning as a cohesive team with the Community Relations Dir. as she continues to build occupancy. We continue to improve upon our low T12 average of 1.5 move outs per month from July 2023 – July 2024 and have been recognized by our Regional VPO as a Shining Star Award community for “Most Improved Community” as per NOI.

Director of this 72-unit Clinical Department, including Memory Care. Directed the day-to-day business of the department under the direction of the Executive Director and Regional Nurse, managing the daily activities of a team of 45 – 50 CNAs, CMAs and Caregivers. Duties included, department Budget Management, Capturing Care Revenue by scheduling and updating assessments according to change of condition and company and state policy. Directly participated in census building by conducting pre-assessments of prospects, ensuring appropriateness of admissions per state AL regulations and guidelines. Was responsible for preventing move outs by educating, supervising, and evaluating care provided by the Wellness Staff, ensuring that care provided reflected in revenue. Supervised Care and satisfaction of residents, family members and staff; by establishing and managing, expectations in accordance with policies and procedures of the Clinical Department.

Directing day-to-day business of a109 bed Assisted Living and Independent Living community and also providing clinical support and coverage for 3 Georgia assisted living communities in the Woodstock and Lawrenceville areas.

Director of the Wellness Department & functioning as Executive Director of 107 bed capacity Assisted Living and Memory Care community. Providing day-to-day leadership of at least 2 directors: Pearl Director, Family Experience Director, 1 Wellness Nurse and a combined total of 60 RCAs, CNAs and CMAs. Performed successfully as Executive Director during the absence of the E.D. from December 2020 – February 14, 2021, responsible for conducting day to day business of the community: Stand-Up/Managers Meeting, Lease signings, Sales and Marketing meetings, Submitting State Reports, Communicating with Regional Director of Operations, Implementing Covid-19 policies, Communicating with family members; managing and satisfying complaints. Directs day to day operations of the Wellness Department by developing guidelines, standards, and practices for Resident Care and programming. Develop ongoing quality improvement programs for resident services. Participate in development of new systems resulting in customer/resident focused environment and company profitability. Set standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation. Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid. Determine and implement activities geared towards leadership development among associates in Resident Care. Responsible for onboarding new Wellness Nurses and Nurse Med Techs while focusing on turnover trends and increased retention of solid talent. Oversee community risk management program.

Provider and director of health care services for a specialized memory care community. Serving residents suffering from the illness of Dementia by directing competent care teams of CMAs, CNAs, and Care Givers, working collaboratively with Home Health, Hospice and Rehabilitation services creating an environment of wellness, and dignity for the aging population. Directed day-to-day operations as Director of Wellness, implementing plans of care within company policy and procedure based on individualized needs, diagnosis, and cognitive levels of Dementia residents. Responsible for administering, supervising, and monitoring the proper administration of Dr. prescribed medications and care by twenty-four care staff members and med techs for forty residents.

Provider of strong directional leadership and stability to subordinates implementing structure in caring for the senior living population. Accountable for drawing together the wellness team creating focused, committed care of residents according to policy and procedure while adhering to the department’s budget Responsible for directing day-to-day operations of the wellness department within company policy, procedure, budget, and state regulation ensuring consistent and quality resident care and service delivery. Independently initiating and managing individualized Personal Service Plans for new and current residents ensuring quality of care for optimal living and lifestyles.

Charged with decision making abilities and strategies achieving occupancy goals fostering creativity and service to the senior population according to company policy and state regulations.Accountable for aspects of clinical and sales department’s mission of building revenue and providing medical services to a targeted population. Managed and developed strategic planning for assessing the target market for potential residents. Conceived and instigated promotional and public relations strategies to promote occupancy. Executed duties and effectively assumed the role of Health and Wellness Director in the management of daily healthcare operations ensuring the wellbeing and satisfaction of resident’s healthcare needs. Provided training and supervision of med-techs in the administration of medications to include auditing of medication administration records ensuring compliance with state law and policies. Assisted and managed other Brookdale communities in the start-up of systems such as Point Click Care and other operating systems in preparation for state surveys in the absence of qualified managers. Coached staff in sales techniques and people skills when interacting with a potential resident. Reported to sales team, ED & HWD.