Planned, designed, and implemented a program to evaluate the existing vendor landscape by performing audits to determine risk levels and developed mitigation strategies for each. Vendors include IT, auto support (repossession and auction), legal (collection agencies and attorney firms), bankruptcy (attorney firms), and Support functions (facilities and infrastructure). Documented the existing 3rd party vendor environment  Designed and implemented 3rd party vendor risk assessment framework Developed audit criteria for each class of vendor and managed the implementation performing 79 audits in the first year  Reduced the vendor catalog from 180 to 55 in the first year while maintaining the required diversity Reduced vendor cost by 14% by negotiating more favorable terms when contracts came up for renewal or by sourcing new vendors In cooperation with legal and compliance, developed standard contract templates for each vendor type (i.e., litigation attorneys, bankruptcy attorneys, auto repossession, etc.) reducing selection to implementation cycle by 48%.  Developed oversight tasks for monthly KPI monitoring, Quarterly Business Reviews (QBRs), and audit cycles based on the risk assessment criteria. Developed and implemented a standardized on-boarding and off-boarding process to be used by the centralized business units Since inception have sourced and on-boarded 23 new vendors to increase recovery dollars by $22MM per year Implemented a champion/challenger evaluation to measure the effectiveness of vendors within one class and documented a 5% increase in return Recruited, hired, and managed 5 vendor analysts, each a specialist in their vendor class

Manage network operations for the largest wireless provider in Mississippi in addition to providing business service nationwide and FTTH services (Voice, Video, Internet) in Mississippi and Alabama• Developed, implemented, and managed Change Management and Incident Management programs per the ITIL framework. This implementation lowered notification errors by 85% and decreased Mean Time To Detect (MTTD) intervals.• Managed operations serving 30K FTTH customers by directing proactive and reactive maintenance impacting all services (DIA, Voice, Video).• Standardized training programs for level 1 technicians and developed the requirements for tiered growth to levels 2, 3, and level 1 engineer• Managed recruitment and hiring to include developing new job descriptions to more closely match candidates to technical requirements of the position.• Defined requirement and managed upgrade of video display system enabling the integration into multiple operation centers• Enhanced Disaster Recovery by having dedicated laptops preconfigured for each person and managed a successful test of the integration• Define Requirements for new ticket system to enhance business processes by aligning data with measurable KPIs• Define Requirements for new ticket system to enhance business processes by aligning data with measurable KPIs• Worked with implementation team to integrate new Manager of Manager (MOM) for alarm aggregation and display while providing hierarchical aggregation• Integrated expansion of FTTH products into existing NOC processes• Created training documents and workflow to support contract services in three new states

Manager Infrastructure and Technology• Managed Telecom and IT infrastructure supporting 500 users to include help desk and customer care.• Using a synergistic approach streamlined help desk and infrastructure teams with a 20% cost saving in under 4 months• Developed and implemented disaster recovery plan• Projects:o Rebuilt data center upgrading from IBM mainframe technology to integrated system providing redundancies and 75% increase in processing speedo Implemented Help Desk /Engineering process merger lowering overall manning through increased efficiencieso Upgraded existing VM hardware to CISCO UCS platformo Upgraded bandwidth and diversified upstream providerso Eliminated $2K monthly dedicated circuit by optimizing traffic routing • Managed business processes while overcoming an initial 40% turnover• Managed financials to include maintenance contracts worth over $1.5M and a capital plan of $1.1M• Documented current infrastructure to include electrical, telecom, and server environment• Developed SOPs for all recurring processes including service provisioning, change management, audit support, and new equipment implementations

• Direct reports in Network Operations Center (NOC)/Call Center included 1 director, 6 managers, 13 tier 3 engineers managing call center and field operations personnel processing an average of 1000 customer tickets and 300 proactive and change management activities per month.• Managed field operations for maintaining over 8,000 network elements supporting 20,000 customer circuits, and 60 new service activations monthly• Managed OPEX and CAPEX for network operations, field ops, and engineering projects exceeding revenue forecasts while beating budget forecasts• Transitioned operational support for wholesale services to include enterprise voice and data to align with enhanced business model• Provide strategic customer account management services including; incident management, conflict resolution, root cause analysis, sales engineering support and customer retention• Created automation standards and development requirements for Operational Support Systems supporting Fiber, Transport, and IP/Ethernet products• Administer federal programs (i.e. NORS, DIRS. TSP, etc.)• Developed, certified and directed the implementation of disaster recovery plan (no operational downtime in 15 years)• Define/negotiate Master Service Agreements (MSA) and Service Level Agreements (SLA) with multiple carriers• Select and manage vendors including multiple carriers with program management responsibilities for OSP and network upgrades (I.E. DWDM to SDN based networks, Layer 2 and 3 backbones to 100G links, 26 new site implementations)• Integrated operations and facilities from acquisitions into existing operation model• Managed/Provided Tier 3 support for all Layer 1, 2, and 3s systems (DWDM, SONET, MPLS, etc.)• Ensured the activation of over $100K in revenue each month by optimizing the test and turnup and project management processes

• Direct reports in Network Operations Center (NOC)/Call Center included 1 director, 6 managers, 13 tier 3 engineers managing call center and field operations personnel processing an average of 1000 customer tickets and 300 proactive and change management activities per month.• Managed field operations for maintaining over 8,000 network elements supporting 20,000 customer circuits, and 60 new service activations monthly• Managed OPEX and CAPEX for network operations, field ops, and engineering projects exceeding revenue forecasts while consistently coming in under budget• Transitioned operational support for wholesale services to include enterprise voice and data to align with enhanced business model• Provide strategic customer account management services including; incident management, conflict resolution, root cause analysis, sales engineering support and customer retention• Created automation standards and development requirements for Operational Support Systems supporting Fiber, Transport, and IP/Ethernet products• Administer federal programs (i.e. NORS, DIRS. TSP, etc.)• Developed, certified and directed the implementation of disaster recovery plan (no operational downtime in 15 years)• Define/negotiate Master Service Agreements (MSA) and Service Level Agreements (SLA) with multiple carriers• Select and manage vendors including multiple carriers with program management responsibilities for OSP and network upgrades (I.E. DWDM to SDN based networks, Layer 2 and 3 backbones to 100G links, 26 new site implementations)• Integrated operations and facilities from acquisitions into existing operation model• Managed/Provided Tier 3 support for all Layer 1, 2, and 3s systems (DWDM, SONET, MPLS, etc.)• Ensured the activation of over $100K in revenue each month by optimizing the test and turnup and project management processes

• Managed 24X7 network operations performing proactive and reactive maintenance on a nationwide IP and ATM network utilizing TDM and SONET transport.• Provide 24X7 on call escalations to internal and external customers•Audited, tested, and activated three new DWDM rings comprised of 36 nodes supporting layer 1, 2, and 3 traffic•Developed and implemented the operational and maintenance processes/procedures and OSS/NMS system requirements and opened initial fiber Network Operations Center•Managed tier 3 ATM support performing sixteen ATM site grooms•Ensured customer Service Level Agreements are met through aggressive trouble management, proactive network monitoring, and change management for scheduled maintenance activities

•TS/SCI/SSBI Security Clearance•Managed 28 engineering projects from inception through completion on time and under budget•Deployed worldwide to perform site surveys and develop technical solutions in response to customer requirements•Upon project approval, ordered equipment, managed installation teams, activated/tested systems, and provided training and system documentation to the end user•Develop/maintain system documentation and provide as built documents to the requesting authority•Performed test assistance at remote sites during systems certification process•Developed proposal to operate and manage several 24 x 7 network operations center

• Highest rank Technical Sergeant (E-6)• TS/SCI/SSBI Security Clearance• Managed operations centers at Falcon AFB and Cheyenne Mountain AS Colorado supporting intelligence operations• Managed upgrades of terrestrial and satellite systems supporting European operations• Project manager over expansion of secure communications supporting middle east • Integrated systems using Tropospheric Scatter, LOS, HF, and Satellite with voice and data communications media for worldwide contingency operations