Thomas Lamora Email & Phone Number

Plano, Tx, Us

Us

Irving, Texas, Us

Mckinney, Tx, Us

 Serve as primary and first-response technician for over 100 clients, providing remote and on-site support for client equipment from user workstations to server and network equipment Client organizations range from less than 5 employees to around 150 employees in both on-site and hosted environments  Install, configure, deploy, and manage Windows Server (2003 - 2012 R2) on physical machines, and in virtual environments using Hyper-V and VMware Manage Active Directory, DNS, DHCP, WSUS, GPO, and Mac Server systems Configure and manage email systems in Exchange, Office 365, and Gmail Create and manage network shares, and apply share / NTFS permissions as needed Manage network switches and firewalls from Cisco, Dell, SonicWall, Fortinet, Juniper, and Netgear Plan, install, and configure wireless network infrastructure Manage backups and replication using Dell AppAssure / Rapid Recovery Support many executives, including CEO and Managing Partner level users for both office and home IT needs Manage tickets using ConnectWise and Manage Engine ServiceDesk Plus

Gyeonggi-Do, Suwon-Si, Kr

 Perform diagnostics, troubleshooting and repair of employee laptops, desktops, and workstations in an enterprise environment of over 7000 employees, both on-site and remote Intermediate knowledge of Active Directory Users and Computers, including user and group creation, management, and network storage access permissions Perform troubleshooting of internal systems for controlling computer and network / Internet access, document encryption, printer services, and software installation restriction Serve as primary Mac expert, with extensive configuration, use, and troubleshooting of OSX Install and configure VMware Fusion and Workstation, including creating Windows images for use in virtual environments Research many common issues and develop multiple solutions for problems with both internal and external systems, as well as third-party software used regularly in the company Serve as first-response technician for many vice presidents on and off corporate campus Regular use of multiple large business systems such as Exchange (client end), Office Professional Plus, McAfee Virus Scan Enterprise, Symantec Enterprise Vault, and VPN access via RSA token / Cisco AnyConnect client Use remote support software to resolve issues for users throughout US, Canada, and Puerto Rico Use multiple ticketing systems for asset service request management and user help tickets Use Windows Assessment and Deployment Kit to keep PE media up to date

Us

 Performed diagnostics, troubleshooting and repair of customer computer systems Sold electronics products such as desktop and laptop computers, tablets, and networking devices Sold services for protection and repair of electronics products Performed shipping and receiving of items for service center repair