Thomas Lancaster Email & Phone Number

Kansas City, MO, US

Remote Memphis TN

Remote Memphis TN

• Development of Datto RMM tools
• Build of custom scripts as needed for customer needs
• Regularly attend and contribute to leadership meetings
• Train Technicians
• Address issues as a point of escalation
• Systems Administration for Windows Servers NT-2019

Portland, Maine

Systems Administrator for Unix/Linux (Solaris, RedHat, CentOS, Ubuntu). Windows Servers (NT 3.51, NT 4, 2000, 2003, 2008, 2012), Exchange Servers (5.5, 2000, 2003, 2007, 2010, 2016). MailEnable, cPanel, DirectAdmin, Plesk, VMWare, System Center Suite (HyperV). IBM AS/400. Group Policy/Active Directory. WMS Fascor, SQL 2012, and Office 365. Windows 95,98.

Greater Portland Maine

• Provide network, and desktop support to a small group of local businesses on a, as needed contract basis. Support includes administration of databases, networking, maintaining hardware and software. Unix/Linux.

South Portland, ME

• Operates with in a NOC that is responsible for a 24/7 by 365 authorization system. Assists with incident management and change management process with proper escalation to ensure service level agreements are met.
• Performs tasks that support the PMO release schedules and implementations as well as assigned projects within the master integrated Tech Ops plan in accordance with the SDLC.
• Works collaboratively with the Business and across IT to ensure tasks are performed on time, on budget and on scope with high quality results.
• Ensures adequate controls are in place to support consistent processing and as well as to ensures potential problems are caught upstream ahead of downstream process and preventing customer impact.
• Provides internal and external support for several major audit reviews throughout the year. (SOX, SSAE16, D&T, PCI)
• Global after hours and weekends Help Desk support.

WEX South Portland Maine

• Provided Level 1 support to analyze and solve basic network infrastructure, end user device and office & other company system problems for internal and some external customers
• Install and configure end user devices (e.g., desktops, laptops, mobile phones) and desktop/laptop software
• After performing initial triage, escalated problems to senior level service desk personnel
• Assisted in piloting new processes and technologies to improve the efficiency and effectiveness of the Service Desk
• Managed the requests for on-boarding new associates and contractors and resetting passwords; maintains appropriate documentation of the these activities
• Communicated highly technical information to both technical and non-technical personnel

Contractor Portland Maine

Portland, Maine Area

• Provide exceptional company to customer rapport.
• Participated in team-orientated environment.
• Exercise critical thinking and problem solving abilities.
• Analyze billing inquiries per clientele.
• Analyze cable issues and advise of proper fix agents.
• Analyze basic network complications between modem and computer/routers.

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Master Of Business Administration - Mba, It Management

Associate Of Science - As, Business Administration And Management, General

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program