Thomas Lander Email & Phone Number

Kidderminster, Gb

Birmingham, United Kingdom

Bromsgrove

• Establish customer contact across a number of methods (in person, in writing and by telephone) in both a professional and friendly manner.• Build and maintain relationships with clients, to maximise growth of the business.• Gather information from clients to assess relevant needs and recommend the optimal insurance policy and provider.• Collaborate with colleagues and team members, identifying opportunities for continuous improvement of branch efficiencies and subsequently performance.• Keeping fully informed with changes to the insurance market and insurance policies.• Efficient time management and negotiation skills to optimise performance.• Collection of insurance premiums and proactive maintenance of accounts. • Designated Account Handler for client profiles, ensuring they have familiarity and assurance of the services provided.

Worcester, United Kingdom

• In 2016 finished 17th for most new cars sold across Suzuki GB.• Achieved Sales Executive of the month for March 2016/June 2016 and March 2017.• Guaranteeing Professional level of product presentation (including price marking, cleanliness, accessibility etc.).• Involved in developing sales initiatives - services customer prospects, finance/new customers (3 years old). • Reaching agreements with internal partners, sales management, service department, financial and insurance acquaintances. • Concluding sales and negotiating the terms e.g. trade-ins, type and method of payment, method of vehicle transfer.• Supervision and regulation of key processes across the business.• Ensuring regular contact with the customers to maintain relationships.• Capturing customer satisfaction feedback through relevant measures and using as a means to initiate improvements.• Taking individual customer needs into consideration to maximise sales.• Responsible for ensuring effective handover and introduction of the vehicle to the customer. • Active involvement in a series of sales events held in the business.

Worcester, United Kingdom

Liaising with clients to gain a detailed understanding of their recruitment requirementsPutting out adverts on jobs boardsSourcing CVs through specific searches on the jobs boardsCalling candidates to discuss roles and their availabilityInviting candidates to the office for pre-screen meetings to discuss their suitability for roles in detail Registering potential candidates with focus on complianceSending details of high standard candidates to clients and arranging interviewsMaintaining an ongoing relationship with both successful candidates and the clientManaging my own temp plan of candidatesReviewing and chasing for contract extensions for the whole branchWorking towards KPI’s focussing on the number of registrations per month and number of candidates put out to work

Stourbridge

With a thorough product knowledge, having interests in the products I sold and having excellent customer service skills I was able to offer customers guidance and support which also enabled me to hit my targets and up sell products.Customers trusted me to recommend the right vehicles for them as well as any available extras, accessories and value added products.I take the time to talk to people, build rapport and identify exactly what is that customers want and need.I have come across many difficult situations which I have been able to resolve in a calm and collective way, in order to continue to maintain a high level of customer service.I have excellent customer service skills and I build brilliant lasting relationships with customers.I am very versatile in my approach to different customers and easily adapt to put customers at ease.I enjoy working as part of a team supporting and learning from my colleagues and I am also able to work independently. I am enthusiastic and motivated and I always maintain a good working relationship with my colleagues. I have a track record of successfully achieving and exceeding targets..

Kidderminster

Time Restrained- Jobs need to be processed by specific times-Time management- Able to prioritise taks.Organization and teamwork- all jobs must be processed efficiently with attention to detail to ensure the flow of work is stramlined and correct.

Kidderminster

I illustrated flexibility by putting in extra hours in order to maximise the possibility of hitting targets.I was motivated and showed commitment as each day would be measured by minimum performance criteria, which detailed from actual contacts, attempted contacts, leads. Appointments and without forgetting sales.Initiative and determination- Had to generate my own leads- needed great imagination to think out of the box where no one had reached or approached before to generate new leads.Teamwork- support and motivate colleagues.Organisation and time management skills were important for dealing with numerous amounts of personal details and contracts.