I am a Detail-oriented individual with twenty five + years of professional experience in the Warranty Service and Warranty Administration industry. I am a strong team builder, goal setter, and I lead by example. I enjoy working in an environment that allows me to use my strengths and experience in problem solving, customer service, and relationship management to contribute to the success of a greater team goal and atmosphere.I am an Experienced Account Manager with a demonstrated history of working in the automotive industry. Strong support professional, skilled in Customer Service, Business Process Improvement, Creative Problem Solving, Account Management, and Team Leadership. I worked hard in this role to make sure that my clients were continuously more profitable today then they were yesterday, bringing revenue and mutual success to their business's and Safe-Guard. I have recently moved back into a claims role as a Sr. Supervisor of Operations. I currently oversee a large portion of the Online Inspections group and Escalations team. I coordinate with Account Management to address client driven issues and escalations, as well as the Training dept. to develop materials and processes to take our team to the next level.