Thomas Lebin Email & Phone Number

- Provide high-level support to customers via phone, chat systems, and email, ensuring timely and effective resolution of issues.- Troubleshoot and solve complex problems using Zendesk, Salesforce, LogRocket, and Retool.- Manage multiple tasks efficiently, prioritizing customer needs while maintaining high standards of service.- Train and mentor new hires, sharing best practices and guiding them through onboarding processes.- Conduct hands-on training sessions focusing on workload management, Quality Assurance guidelines, and resource utilization.Two quarters of CSM Apprenticeship | 5 “MVP” Quarterly Awards | 2023 “Dutchie’s” Award

Carmel, Indiana, United States

- Managed the schedules of all Installation Specialists across Indiana, Kentucky, and Ohio, ensuring efficient and effective deployment of personnel.- Ensured accurate tracking of hours worked by Installation Specialists, maintaining precise records for compliance purposes.- Planned and optimized routes for installation tasks, ensuring timely and cost-effective completion of all assignments.

Indianapolis, Indiana Area/Grand Rapids, Mi

- Cultivate cannabis plants indoors and outdoors according to standard operating procedures (SOPs) and state regulations.- Perform tasks such as cloning, transplanting, watering, feeding, defoliating, pruning, and harvesting.- Monitor plant health and identify any pests, diseases, or nutrient deficiencies.- Maintain a clean and organized work environment, including sanitation of equipment and cultivation areas.- Document cultivation activities accurately and in a timely manner.

Carmel, Indiana, United States

- Tracked over 50 insurance accounts daily to ensure compliance with loan agreements.- Assisted callers in troubleshooting a wide range of issues related to their lienholder, providing clear and effective solutions.- Maintained accurate and up-to-date records of customer interactions and account statuses.- Communicated with clients to gather necessary documentation and information for resolving their inquiries.

Noblesville, In

- Delivered friendly and efficient service to ensure a pleasant dining experience for guests.- Assisted guests with making menu decisions, providing detailed information and recommendations.- Managed a 4-5 table section in a fast-paced environment, ensuring timely and accurate order delivery.- Coordinated with kitchen and bar staff to fulfill orders and address any special requests or dietary restrictions.

- Respond promptly and professionally to inquiries via phone, email, and in-person interactions.- Build rapport with customers to understand their vacation preferences, financial considerations, and purchasing motivations.- Present sales presentations and proposals to potential buyers, addressing their questions and concerns with transparency and integrity.- Assist customers with the purchase process, including contract negotiation, financing options, and closing procedures.- Provide ongoing support and assistance to existing timeshare owners, addressing maintenance requests, reservations, and account inquiries.