Thomas Leier Email & Phone Number

Denver, Colorado, Us

Greenwood Village, Co, Us

• Create knowledge and training content for SAAS based software• Acquire knowledge of software packages where content is to be created for• Work across various business units to coordinate activities for go-live• Communicate with multiple levels of the organization, from users to VP’s• Provide instructor led and video training for diverse user groups• Work and adhere to Agile methodologies• Adhere to company initiatives and expectations during product delivery

Denver, Colorado, Us

• Part of Strategic Leadership Team to determine strategy and direction of Division• Compose, amend, and administer Statements of Work (SOW) contracts• Maintained and executed budgets for payroll, merit increases, and bonuses• Oversee all aspects of 20+ concurrent projects for team• Responsible for hiring, training, motivating, and leading teams• Build a strong global team through collaboration and providing support and solutions to peers

• Empowered support team responsible for enterprise ERP application solutions covering all functionality in the Manufacturing, Distribution, Financials, and Payroll/Human Resources modules • Managed Vertex PTQ project, implementing new software for 26 companies and 28 environments, which generated over $600K in sales revenue plus ongoing annual maintenance renewal fees• Achieved Customer Support team satisfaction rates consistently in the mid to upper 90 percentiles• Delivered Regulatory updates to between 40 and 50 customers annually, keeping them compliant with latest IRS requirements• Presented new software functionality via phone and Webex to groups ranging from 5 to 40+• Assisted sales team with educating prospective customers, preparing RFQ’s and SOW’s• Managed quality assurance (QA) testing and delivery of solutions provided by the development team• Worked directly with customers to determine needs and establish priorities of current and potential future cases and/or projects• Lead on numerous projects including Year-End, Affordable Care Act, and Spinnaker/Vertex Q Series Integrator• Provided guidance and coaching to support team for case resolution and/or workarounds for customers• Provided assistance to the development team as needed in analyzing and/or debugging code• Lead role in rewriting documentation around processes and procedures • Oversaw and enforced thirty-minute response time SLA for high priority incoming issues• Ranked and graded employees via semiannual/annual performance review processes• Monitored team issue activity and workload• Developed/maintained/enforced 24X7X365 on call schedule for global team

Austin, Texas, Us

• Coordinated strategic and tactical priorities for PR/HR Development, Product Version Control, Technical Applications, and Spanish and Argentina Localization development groups• Provided input to all phases of the development life cycle from obtaining and writing business requirements to testing and documentation of projects• Managed development teams locally and internationally throughout the development life cycle, achieving the goal of providing new functionality (on schedule) for upcoming software releases• Presented product functionality and application updates to groups of 15 to 50+ at regional user group meetings and annual Quest Collaborate conferences• Provided guidance, supervision, coaching, and motivation to development staff.• Conducted employee appraisals and assisted in hiring process for local and international employees.• Coordinated development support of cross-functional groups, including Global Support Services, Product Management, and Training¬• Worked with third party providers such as Vertex and IBM as required