For more than 15 years I have been providing client focused customer support delivering high-quality service across a variety of business and technology groups. I provide timely solutions to streamline processes, reduce cost and leverage technology. My background includes a practical working knowledge of Windows, MS Office, Networking, TCP/IP, and Imaging providing deployment to meet client needs. I have installed and repaired a variety of desktop, laptop, printer and network equipment supplied by a range of vendors and manufacturers.

Computer TechnicianAssisted Psychiatrist and Mental Health Care Professionals with hardware and software problems to completion. Expanded the Distribution of PCs and Printers from 60 users to over 800 users providing agency growth. Installed Networked Multi-function Printers to enhance print and scan abilities and reliability. Provided Site and Desktop support for 15 sites in Baltimore and Western Maryland ensuring continuous and dependable service for remote locations. Built, maintained, imaged and repaired Laptop and Desktop systems to improve speed, reliability and efficiency of operation. Repaired and Rebuilt Laser printers to reduce cost of outside Vendor maintenance. Prototyped Tele-psych Video Conferencing Computers (Polycom Application) to minimize the cost of travel and medical consultation fees at multiple locations. Tracked and followed up on trouble tickets using HEAT and REMEDY, reducing average response time and customer impact. Utilized Remote Desktop Support (RDP) to reduce onsite repair and travel costs.

Deployed desktop PC’s for new wing of Owings Mills Campus to meet “Year 2000” goalsAssisted Users with NT Workstation and MS Office problems to completion