Demonstrate expertise in Cloud-based VoIP phone services, as well as installation, activation, and maintenance of full range of computer, copier, printer, and scanning / faxing equipment; proficient with system and software upgrades. Program, install, and replace digital / analog Dterm phones, pagers, and PSII in-house wireless NEC handsets. Create RFPs and review statements of work and vendor project bids. Work effectively with ISP / Carrier for fast, efficient circuit implementation / restoration. Comfortable managing emergency and planned phone system downtimes, disaster recovery, circuit diversity, secondary Verizon POE, porting of numbers, movement of PBX, PIM additions, time division multiplexing, hybrid NEC NEAX 2400 IPX and SV8500 PBX, rectifier, and battery back-up replacement. Achieved stellar sales success and customer satisfaction with full range of Android and Apple cellular and wireless devices, performing effective assessing, ordering, activating, upgrading, troubleshooting and installation of Verizon Wireless Distributed Antenna System for retail user cellular infrastructure.Exhibited impressive project management skills, along with ability to facilitate feasibility studies, cost processes, and proposal preparation. Ability to meet deadlines for multiple projects simultaneously.Strengthened capabilities and motivation of up to 10 technical and operations staff through effective supervision, training, and coaching, as well as setting clear performance expectations; effectively recruited and retained supervisors. Ensured total compliance with JCAHO standards, along with HIPAA and other government regulatory requirements.Analyzed traffic and diagnostic reports to determine logic and malfunctioning trends, conducted material quality / cost reviews, and determined causes of and solutions to project delays. Reduced annual costs by 45%, while enhancing customer satisfaction by improving TAT for support.

Full-service Graphic Arts and Printing services company.Charged with managing production and shipping / receiving departments. Guided installation, activation, and maintenance of printing presses; servers; PC; laptops; and multi-functional and stand-alone copiers, printers, scanners, and fax machines. Guided recruitment / retention of up to 10 technical / operations staff; supervised, trained, evaluated, and coached staff. Forklift experience.Exhibited considerable skill in directing highly complex projects throughout their life cycles with track record of successful refinement and implementation. Proven ability to conduct material quality and cost reviews and determine / rectify causes of project delays.Researched and analyzed IT processes in relation to technical areas, including design, implementation, operations, and user support; prepared reports on status and performance trends.