Thomas Leonard Email & Phone Number

Atlanta, GA, US

• Leader of technology team responsible for day-to-day IT operations and support as well as the delivery of system and process enhancements at Newell Brand's office, manufacturing, distribution, design and call center.
• Fully integrated global IT site services teams (staff of 240) after Newell Brands acquired Jarden Corporation, delivering functioning support model with central ITIL oriented Service Desk.
•  Key leadership role in Service Management Office implementing ITIL Service Management methodology and ServiceNow technology platform for the Global IT organization. 
• Extended business facing Project Management Office for manufacturing and distribution functions across global sites, managing infrastructure, client and application projects delivering more the 200 projects in 2017.
• Partnered with procurement initiatives to optimize supplier’s contracts with client equipment, managed print services, end point protection and professional services providers to save $3M in 2016.
• Manage IT organization with $37 million operational budget, 240 staff responsible for IT development, site infrastructure, operations and support activities supporting over 200+ global sites.

La Talaudière, Loire, FR

• Great opportunity to build leadership role within dynamic IT department with responsibility for application services, client services, and technical services functions.
• Managed Application Development Group with 35 staff responsible for all development and support efforts of corporation’s core business applications. Responsible for $7 million annual budget.
• Set project priorities through monthly stakeholder meetings, working directly with senior partner management to define enhancement requirements and formulate strategic direction and design of business applications.
• Directed multiple projects managing costs, coordinating resources as well as addressing support issues. 
• Provided technical leadership as member of architectural committee for infrastructure and application initiatives.
• Established new team of 12 to perform operational responsibilities and 2nd level application support and administration for production systems.

Charlotte, North Carolina, US

• Various positions within well structured IT department from entry level developer and applications support to operations, service desk and PMO manager levelService Management / Project Management Office (1996-2000)
• Met with senior customer and IS management to prioritize all IS projects and communicate current status.
• Managed Support Center and 8 technicians in support of 2000 users, reducing open problems by 50% in the first six months through improved problem follow-up process.
• Developed monthly executive report marketing and communicating IS performance to business leaders.
• Managed infrastructure upgrade of over 600 workstations at 40 locations with LAN/WAN configuration.
• Developed project management, time reporting and system outage tracking application for IS department.Application Development Senior Technical Advisor (1984-1996)

Bs, Computer Science

2 Years Study

High School