Thomas Leonard Email & Phone Number

Atlanta, Ga, Us

Leader of technology team responsible for day-to-day IT operations and support as well as the delivery of system and process enhancements at Newell Brand's office, manufacturing, distribution, design and call center sites. •Fully integrated global IT site services teams (staff of 240) after Newell Brands acquired Jarden Corporation, delivering functioning support model with central ITIL oriented Service Desk.• Key leadership role in Service Management Office implementing ITIL Service Management methodology and ServiceNow technology platform for the Global IT organization. •Extended business facing Project Management Office for manufacturing and distribution functions across global sites, managing infrastructure, client and application projects delivering more the 200 projects in 2017.• Partnered with procurement initiatives to optimize supplier’s contracts with client equipment, managed print services, end point protection and professional services providers to save $3M in 2016.• Manage IT organization with $37 million operational budget, 240 staff responsible for IT development, site infrastructure, operations and support activities supporting over 200+ global sites.

La Talaudière , Loire, Fr

Great opportunity to build leadership role within dynamic IT department with responsibility for application services, client services, and technical services functions.•Managed Application Development Group with 35 staff responsible for all development and support efforts of corporation’s core business applications. Responsible for $7 million annual budget.•Set project priorities through monthly stakeholder meetings, working directly with senior partner management to define enhancement requirements and formulate strategic direction and design of business applications.•Directed multiple projects managing costs, coordinating resources as well as addressing support issues. •Provided technical leadership as member of architectural committee for infrastructure and application initiatives.• Established new team of 12 to perform operational responsibilities and 2nd level application support and administration for production systems.• Reorganized Support Center (Help Desk) team to support fast growing corporation with offices in 23 large-market cities. Reducing call volumes with intranet site communications and coordinated training sessions.

Charlotte, North Carolina, Us

Various positions within well structured IT department from entry level developer and applications support to operations, service desk and PMO manager levelService Management / Project Management Office (1996-2000) • Met with senior customer and IS management to prioritize all IS projects and communicate current status.• Managed Support Center and 8 technicians in support of 2000 users, reducing open problems by 50% in the first six months through improved problem follow-up process.• Developed monthly executive report marketing and communicating IS performance to business leaders. • Managed infrastructure upgrade of over 600 workstations at 40 locations with LAN/WAN configuration.•Developed project management, time reporting and system outage tracking application for IS department.Application Development Senior Technical Advisor (1984-1996)•Member of ERP implementation technical team, leading client infrastructure and change management efforts. •Managed team of technical consultants in multiple development client/server and web projects.• Led research and architecture review of new technologies and tools• Conducted weekly technical and architectural review meetings and quality control testing of new code utilized in the object-oriented development scheme. Planned and provided technical training for greater IS staff.• Designed and developed the company’s first Intranet application for railcar repair management.• Established coding, testing, and implementation standards for client/server applications.• Provided key support and developed business applications for Purchasing, Materials and Distribution systems.

Bs, Computer Science

2 Years Study

High School