Thomas George Email & Phone Number

Umm Hurair 1, Dubai, United Arab Emirates

Dubai, United Arab Emirates

Servicing Retail and Business Accounts, Credit Cards, Loans and resolving customer inquiries.Handling Escalations, process/customer rejects customer complaints and feedbacks.Supported the business in testing for the new launches with Digital Banking, Samsung Pay and Apple Pay Meeting the Scorecard targets every month.Achieving the cross sell targets (Lead generation). e.g.: Balance Transfers, Credit cards, loans,(all banking products)Mentoring new agents with systems, process knowledge and business requirement

Dubai, United Arab Emirates

Generating leads and setting up meetings with new clients through cold calling and walk-ins.Providing services to high net-worth customers on funds management while maintaining relationship with Key AccountsSourcing high net-worth customers through various sourcesContacting customers through calls and pitching Kotak wealth management services.Schedule and arrange appointments and calls with potential clients.Gathering information and building data base for acquisition of customers. Updating DSR(Daily sales report) and presenting to managementAcquire and grow client portfolio along with relations

Dubai, United Arab Emirates

Create new Business opportunities and renewal of Auto Insurance.Follow up on documents and processing of Auto Insurance.Schedule and arrange appointments and calls with potential clients.Updating them with new offers for auto Insurance and on their Mashreq credit cardsIdentify customer needs and cross selling Balance Transfer and easy Maintain a monthly sales report.

Goa, India

Create new Business opportunities with clients and set up meetings.Follow up on current clients and up sale new products as per their requirement.Maintained monthly and annual sales report.Achieved Sales revenue goals for acquiring new clients.Scheduled and arranged for new client appointments and calls.Developed and implemented plans to contact targets.Provided sales strategy and expertise in proposal development to help close new business.Identified customer needs and developed value added proposition and pricing.Prepared activity reports and distributed marketing materials required.As Client Servicing ExecutiveHandle all customer queries related to CCTV installations or assembling of computers.Maintain customer relations by following up after sales.Maintaining good rapport with clients and executing the project and delivery on time.Handling customer inquiries, billing and service requests.Handling incoming calls from current and potential clients responding to various installation and payment inquiries.Managing customer centric operations, ensuring customer satisfaction by achieving delivery and service quality norms.Ensuring that highest service standards are maintained for servicing of clients and building and maintaining healthy business relationships w

Mumbai Area, India

Servicing accounts of credit card holders and resolving customer inquiries.Handle customer inquiries, complaints, billing questions, and payment extension and service requests.Located resources for problem resolution and designed best option solutions for customers.Handling teams that are on job training and providing them with all the possible data and information available to excel.Up selling of products that are beneficial to customers for e.g. Credit Protection, Fraud monitoring etc.Used selling techniques to provide leads for the next level sales personnel.Dealing with all escalated complaints and inquiries efficiently and effectively.Encourage feedback on service provided.