Technical Customer Support Representative
CurrentAs a contract worker with Upstream, I answer calls from a call queue and work tickets as assigned and assist users remotely with various issues ranging from AD support, printer setups, internet outages, phone outages, software installations, BIOS updates, assign login tokens, manage additions in various software applications, setup repair dispatches, setup computers for home and business use, transfer phone lines remotely, escalate requests to next tier when needed, assist with internet setup on company tablets. This company has around 1600 clinics that 10 of us manage remotely.