Thomas Lind Email & Phone Number

Chantilly, Va, Us

Hanover, Maryland, Us

Managed a team of network and telecom engineers to perform all Unified Communications initiatives and support for over 14,000 users and seven operating companies. My team has maintained, administered, supported, and optimized key functional areas in particular the Network Infrastructure, Data Communications, and Telecommunications Network in over 400 offices around the world.In the Enterprise Operations group, the Unified Communications Tech Lead is responsible for maintaining the day-to-day operations of the enterprise network and telephony systems in meeting the business needs. Developing new process and procedures driven by business requirements in following best practices outlined by the industry and guided by the ITIL framework is an ongoing effort. Working on Continuous Improvement initiatives to gain efficiencies and maintain a sound environment to meet all business objectives is paramount in delivering an effective Infrastructure Operation and staying current with technology.

Hanover, Maryland, Us

Hanover, Md, Us

Contract with Allegis GroupWorked with a team to engineer an IP Telephony Modernization project from a Avaya TDM system to a Cisco IP solution. The task included modernizing a network infrastructure with software and hardware upgrades to routers and switches in over 350 offices. It included the installation of 14,000 phones and the Cisco Personal Communicator software client onto 14,000 client computers for IM Chat and softphone capability.This was a 3 year project that required significant coordination effort with the business to plan, implement, test, verify, train personnel on using the system to improve and streamline their communication and workflow processes with clients and customers. This provided business with the mobility to communicate whereever they were, whenever they wanted to, however they wanted to, whatever device they were using at the time. It transformed the way they worked and introduce new capabilities and processes that streamlined many tasks.

Washington, District Of Columbia, Us

Contract with Federal Avaiation AdministrationManaged initiative to modernize the Cisco IP telephony system for 1000 users at one of the FAA Headquarter buildings. Led effort to revamp the telephony infrastructure that was end of life in terms of support. Upgraded Cisco Windows 4.1 Call Manager and Unity Exchange platform to Cisco Linux 7.1.3 platform for Call Manager and Unity Connection. Upgraded the 6608 gateways to 3825 gateways. Ensured that all critical telephony services were addressed and corrected. The disaster recovery plan to backup Call Manager and Unity databases was inoperative. This was corrected and tape backups were shipped offsite. Failover of Primary Call manager and Unity Services over to Secondary Call Manager and Unity Servers was instituted. Licensing issues were corrected and updated. Unity Exchange hard disk space allocation issues were addressed and corrected. Virus protection on the Windows Call Manager and Unity servers were updated and operable. Handled all MACD (moves, adds, changes, deletions) support and all other support issues for all departments on the telephony system.