Icqa, Customer Outbound, & Inbound Area Supervisor
CurrentOne Supply Chain - Flatbed Distribution Center• Conducted 1st physical inventory of FDC 5859 with 99.9995% inventory accuracy; managed $24 million inventory with variance of $12,000.• Proposed modernization of FDC platform via integration of LiDAR technology to increase resource utilization, capacity, & CSAT; presented to various levels of leadership from GM to Sr Director.• Improved customer outbound ops efficiency; reduced R6W run-rate from 1.38 All-in / 359 weekly orders to 1.16 / 385.• Implemented 'Audit the Auditor' program; corrected over 700 errors in 3-month period; back-to-back CSAT belts, Gold Cup winners, & 400% decrease in monthly rescue deliveries.• Launched standard work tracker for ICQA associates; reduced aged product by 28% & accelerated quarterly cycle counts by 69%.• Developed automated spreadsheets for data collection; improved labor plan accuracy & enabled real-time performance feedback.• Orchestrated mass re-organization of warehouse via efficient product storage/workflows & tailored custom heat maps utilizing market-basketanalysis.