Thomas Ling Email & Phone Number

Azusa, California, United States

• Oversee the eCommerce team in performing daily operations including order processing, customer service, returns and logistics.• Analyze and develop strategies to maintain marketplace metrics for Amazon SFP and eBay Top Rated Seller programs.• Analyze returns data in conjunction with product QC team to identify problem products and implement inventory quarantines.• Manage marketplace claims such as Amazon A-to-Z, SAFE-T claims and chargeback disputes.• Create marketplace listings and maintain up to date catalog data through APIs such as Sellbrite and PC Fitment.• Prepare monthly department analytic reports.• Research and implement new strategies to meet requirements from constantly evolving marketplaces.

Azusa, California, United States

• Performed quality inspections on new products to ensure spec, tolerance, and build quality• Created inspection reports for the purchasing department detailing product improvement suggestions• Performed thorough product inspections for catastrophic failure claims to determine product liability• Quarantined products that did not meet standards ie. batch defects• Provided product support to the sales team including product application, proper usage, and general troubleshooting• Processed vendor and freight claims for damaged or defective products

Ontario, California

• Conducted commerce through phone and email• Processed orders, packing and shipping via UPS and FedEx• Maintained business relationship with existing and new customers• Provided OEM and custom spec manufacturing support• Represented company at trade shows (CES, Las Vegas)

Los Angeles, Ca

• Helped guests make reservations, check-ins and check-outs• Provided concierge service to hotel guests• Handled guests’ personal information and payment• Managed housekeeping assignments and room status• Deposit cash into back office safe at the end of each shift

Bachelor'S Degree, Business Administration And Management, General

Undeclared