Operations Manager
San Francisco Bay Area
Hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity •Plans, organizes, staffs, directs and controls the day-to-day operations of the station •Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality•Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results •Educates station staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. Manages compliance in accordance with the Business Control Self Assessment (BCSA) •Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals •Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters •Achieves results indirectly through ICs’ and/or ISPs’ Authorized Officers and/or Business Contacts. Understands and implements all contractual operating agreements effectively •Investigates, resolves and/or escalates customer service issues, as appropriate. Ensures facility-wide service goals are met •Ensures all information within a facility is collected, stored and reported accurately and timely according to established administrative processes •Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.
