Customer Service, Claims and Risk Management professional with a broad range of experience with multi-line and self-funded commercial insurance involving General Liability, Excess/Umbrella Liability, Property/Equipment Damage, First and Third-Party Liability, Personal Injury, Bodily Injury, Premises Liability, Marine Claims, Vessel, Aircraft and Commercial Auto Damage, E&O, BI, Subrogation and Recovery. Expansive customer service and claims experience in the Transportation, Multi-Modal and Retail arenas with an emphasis on customer relations, ocean/inland marine claims, cargo damage, theft, motor carrier and railway incidents, aviation claims and commercial insurance losses that is translatable to other arenas such as public and private entities, municipalities, retail, commercial real estate, property management, etc.Extensive experience in management, organizational operations, claims adjudication, customer relations and training/development. Accomplished at leading, instructing, and developing various sized claims and customer service teams. Manages essential relationships with internal/external customers, clients, operational teams, management, brokers, underwriters, adjusters, TPAs, surveyors, investigators, vendors, contractors, subject experts, and legal counsel.